This Business Is Not BBB Accredited

CarMax, Inc.

CarMax, Inc.

(402) 289-9989

CarMax, Inc.

23 years in business
17606 Burt St
Omaha, NE 68118-3310
Additional Phone Numbers
  • (888) 275-3142
  • (316) 681-8156
  • (804) 346-2277
BBB File Opened: 12/02/2007
Business Started: 09/01/1993
Business Started Locally: 12/15/2007
Type of Entity
Corporation
Business Management
  • Mr. Kurt Lynne, General Manager
Contact Information
  • Ms. Diane Cafritz, Legal Counsel
  • Mr. Tom Folliard, President/CEO
  • Ms. Tori LaPee Miller, General Manager
  • Ms. Michelle Stone, Paralegal
  • Ms. Lisa K. Van Ripper, Assistant Vice President, Public Affairs
  • Ms. Audrey Wilkens, Paralegal

Business Category
  • Auto Dealers - New Cars
  • Financing
  • Auto Dealers - Used Cars

Additional Information
  • The Better Business serving Nebraska, South Dakota and Southwest Iowa no longer processes complaints for this company. Any complaints are directed to the BBB of Central Virginia for processing. For a full report contact the BBB located in Richmond VA...
  • The Better Business serving Nebraska, South Dakota and Southwest Iowa no longer processes complaints for this company. Any complaints are directed to the BBB of Central Virginia for processing. For a full report contact the BBB located in Richmond VA at 804-648-0016, or through www.richmond.bbb.org.

Products & Services
This company offers used vehicles and new vehicles in some states.
Alternate Business Names
  • Car Max
  • CarMax Super Stores

NR

Government Action

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On March 22, 2017, the business entered into a Consent ... Read More

Overview

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
This business has no rating because complaints against it are handled by another BBB.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

CarMax, Inc.

This Business Is Not BBB Accredited

CarMax, Inc.