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          ASAP Appliance & Plumbing has 1 locations, listed below.

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            Business ProfileforASAP Appliance & Plumbing

            Major Appliance Services
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 7 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/3/2019

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Products & Services

            This company provides installation, service and repair for new and used major appliances including washers, dryers, dishwashers, ovens, ranges, refrigerators, freezers and microwaves. They also offer garbage disposal repairs, small appliance repairs and major appliance parts.

            Business Details

            BBB File Opened:
            2/12/2008
            Years in Business:
            16
            Business Started:
            10/12/2007
            Accredited Since:
            10/3/2019
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Sole Proprietorship
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            8:00 AM - 2:00 PM
            Business Management
            • Mr. Shawn T. Gomez, Owner
            • Mrs. Taylor Aerts, Receptionist
            • Mr. Shane M Rickard, Owner
            Contact Information

            Principal

            • Mr. Shawn T. Gomez, Owner
            • Amber Kendall, Owner

            Customer Contact

            • Mr. Shawn T. Gomez, Owner
            • Mrs. Taylor Aerts, Receptionist
            • Amber Kendall, Owner

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/16/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I called ASAP Appliance on Wednesday after reviewing the ****** ******* and the BBB rating of A+. I had shut off my water main because the ice maker valve was broken and would not shut off. It was after 4:00 so the office said they would call me the next morning around 9 am to give me a 2-hour arrival window. They said there was a $149 service call fee that would be waived if I had the service completed. No one called on Thursday. I called them around 11:00 but no one answered. On Friday I called at 8:15 and the office scheduled a new appointment between 1 and 3 saying I would not be charged for the previous day since the technician did not provide any service. At 2:40 I called the office. One of the clerk's had failed to properly submit the ticket to the plumber. They said my house would be next. At 4:28 I called the office again. There had been a delay and the plumber would be at my house between 5 and 7. No mention was made of an extra fee for the late service and so I thought it would just be covered due to the office error. The technician finally texted at 7:07 and arrived at about 7:20. He looked at the leaky faucet and said it would need a new value. He said it would be $470.00. I was shocked at the price but it was 7:30 on Friday and I didn't want to pay the $149.00 service fee or leave the faucet off all weekend. I agreed to the charge. The plumber said he would need to go to the shop to pick up the part. After testing to make sure it didn't leak, he informed me that there would be a 3% service charge for credit card payments. I asked why he didn't tell me earlier or why I wasn't told when I booked the appointment. He said that was an office issue and most companies were now charging a service charge for credit cards. I will never use ASAP Appliance again. I do not believe the A+ ranking is appropriate for the way I was treated. I think I should at least get a refund for the 3% service fee. I also believe they charged me extra for the late service call.
            Read More

            Customer Reviews

            7 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Marilyn G

            5 stars

            05/26/2023

            My refrigerator leaking was ever so stressful. A call to ASAP was the best. Amber is wonderful on the phone and most helpful. She got Shane right out to help us. Shane did a quick fix for us until parts were ordered. Then came Daniel to finish the job today. Shane and Daniel are the best. What could have been a major disaster was taken care of in a fast and professional way by ASAP. Have used them in the past and will continue to use them.

            Local BBB

            BBB of Midwest Plains

            BBB Reports On

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