If a complaint meets the following criteria, it must be accepted by BBB and treated as a complaint for purposes of reporting.
BBBs typically do not impose additional requirements, such as requiring that complaints meet a certain monetary threshold. And, while BBB’s strongly encourage consumers to first contact the business, a complaint will not be rejected because the consumer declines to do so.
Complaints Accepted by BBB
Better Business Bureaus accept all complaints that meet the following criteria:
The complaint is from a person (or a person’s authorized representative) or entity (business-to-business) that had a marketplace “relationship;”
The complaint relates to a marketplace issue; Typically, the issue complained of must have arisen within the previous 12 months;