2014 BBB Torch Award Recipients


Nashville, TN   May 15, 2014

In the Fall of 2013, BBB solicited nominations for the 2014 Torch Award for Ethical Commerce and the response was overwhelming. “BBB received over 250 nominations! Those businesses received an entry packet to be completed and it was no easy task. They were asked to respond to numerous questions and provide backup documentation. The completed entry packets were reviewed by an independent panel of judges.  The judges decisions determined the finalists and recipients of the 2014 Torch Award for Ethical Commerce”, stated Kathleen Calligan, President & CEO of the BBB serving Middle Tennessee and Southern Kentucky.

“While Middle Tennessee has proven to be home to so many great companies operating with high character; these four BBB Torch Award for Ethical Commerce recipients clearly demonstrated their character on a daily basis, and consistently exceed marketplace standards for ethics in their relationships with customers, employees, suppliers, industry peers and the communities in which they do business,” said Calligan.

BBB Middle Tennessee celebrated the four recipients of the 2014 BBB Torch Award for Ethical Commerce, along with the finalists and all the qualifying nominees, at the celebration dinner held at the Renaissance Nashville Hotel on Thursday, May 15.

Recipients of the 2014 BBB Torch Award for Ethical Commerce are:

Small-Sized Business Category with 1 – 10 Employees:

Recipient - Austin Funeral & Cremation Services, Inc. (Brentwood).


Liz Austin Cotten, Carol Austin, Kate Austin, Austin Funeral & Cremation Services, Brentwood Funeral Home

“We were honored to win such a prestigious award,” stated Carol Austin, owner of Austin Funeral & Cremation Services. “Treating others with honesty, compassion, and respect are the guiding principles in how we operate our business, and this award truly represents what we hold in highest esteem.”

Finalists - Senior Financial Advisors, Inc. – Murfreesboro
                 Temple Health & Wellness Center, Inc. – Franklin



Medium-Sized Business Category with 11 – 50 Employees:

Recipient - Richards & Richards Office Records Management, Inc. (Nashville).

"Receiving the Torch Award for Ethics meant a great deal to our company.  This honor allows us to share recognition with our employees that good decisions are being made every day from driver to CEO.  We are also able to show potential employees and clients that we have strong core values that they can trust." 

Finalist - Evans Glass Company – Nashville


Large-Sized Business Category with 51 – 174 Employees:

Recipient - American Home Design, Inc. (Goodlettsville)

"Winning the BBB Torch Award this year was a huge honor for all of the employees at American Home Design. We take great pride in providing an outstanding customer experience and it's rewarding to be recognized by the Better Business Bureau. Our employees are quick to share the Torch award with potential customers; this gives our new customers confidence that we are a reputable company who will follow-through and do good work."

Finalists - Freeland Chevrolet Superstore – Antioch

                  Southwestern Advantage – Nashville


Very Large-Sized Business Category with 175+ Employees:

Recipient - BlueCross BlueShield of Tennessee, Inc. (Nashville)


"Our corporate mission and values direct the daily decisions we make for our company.  Ethics is an important part of that strategic foundation and is one of our Shared Values:  Integrity and Trust Always. Not some of the time, or most of the time, but always.   
At BlueCross, we take our social and community responsibility seriously. We are privileged with the opportunity to serve our members every day as we advance our mission to provide peace of mind through better health"

Finalist - Reliant Realty, LLC – Nashville