Business ProfileforPella Windows & Doors, LLC

I had a rep.Pella Windows of *********, ** come out to my house in ********, **. I own a historical home that was built in the late ****s and needed the 4 big windows replaced with the same exact numbers of panes and size, which was six over six panes. The representative, *************************, and I went over the exactness and specifications of what I wanted. ***** sent the contract electronically, which I signed, thinking it was the same windows we had painstakingly gone over. This was in October. Someone came out to the house and took final measurements and even had pictures of my existing windows!The windows that showed up to be installed in **** were not the windows ***** and I had discussed, the panes and the window measurements were off. The windows had nine over nine panes. I talked to ******* of Pella window of ********* and explained these were not the windows I had ordered, that I owned an historical house which the windows are a big feature. His reply to me was, I am with a customer and I cant talk to you now. He never called me back. I just spent over $18,000 for 4 windows and he cant be bothered? What poor customer service. I talked to another person from Pella who yelled at me and told me I had to have the windows installed and I was holding everybody up, and that the window sashes could be replaced. I felt a bit intimidated. I also called *****, the sales rep.and explained the situation. He acknowledged the windows I had discussed with him were six over six panes, but when he pulled up the contract electronically, it had reverted to a generic window, which was nine over nine. He also said the sashes would be replaced with a six over six sash. The installer gerryrigged the window frames to fit and installed the windows. These windows detract from the historical context of this house. I am disappointed with Pella customer service, their workmanship, and follow through. I am still waiting to hear back about the sash replacement, which I should not be charged for, and about the screens that were never installed. I feel Im getting the run around and no one is responding to my concerns.I look forward to your timely response.