BBB Accredited Business Profile

Charter Communications

Charter Communications

(931) 461-4304

Charter Communications

24 years in business
215 Industrial Blvd
Tullahoma, TN 37388-4076
Additional Phone Numbers
  • (636) 220-4801
  • (636) 220-4813
  • (636) 220-4714
  • (864) 303-1977
  • (931) 552-7355
  • (931) 648-9220
  • (931) 645-8840
  • (931) 840-8933
  • (864) 254-7271
  • (931) 528-5436
  • (314) 965-0555
  • (864) 297-2248
  • (877) 323-4476
  • (270) 881-9018
Additional Email Addresses
BBB File Opened: 12/01/1992
Business Started: 12/01/1992
Business Incorporated: 11/03/1999 in MO
Type of Entity
Business Management
  • Mr. Neil Smit, President/CEO
Contact Information
  • Customer Service: Mr. Michael Henry, Customer Care Supervisor
  • Escalation Team ,
  • Ms. Jana Brewer, Senior Director
  • Mr. Larry Hoyle, Manager
  • Ms. Vickie Mahon, Customer Care Supervisor
  • Owner Manager
  • Ms. Vickie Mason, Customer Care Supervisor
  • Ms. Jennifer Rudisill, Customer Service Manager

Business Category
  • Television - Cable, CATV & Satellite
  • Internet Services

Products & Services
According to information supplied by the company, it offers a full range of advanced communication services, including video, high-speed Internet, and telephone.
Alternate Business Names
  • Time Warner Cable
  • Bright House Cable
BBB accredited business


Out of Business

On April 27, 2012 Newwave Communication told the BBB they had been sold to Time Warner Cable and Newwave Communication is no longer in business.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
This business has no rating because complaints against it are handled by another BBB.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Charter Communications

Charter Communications