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      Country
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          Find a Location

          Catalis Payments has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Catalis Payments

              155 Franklin Rd STE 330 Brentwood, TN 37027-1620

            • Catalis Payments

              2207 Crestmoor Rd STE 200 Nashville, TN 37215-2031

            • Catalis Payments

              3025 Windward Plaza Suite 200 Johns Creek, GA 30005

            • Catalis Payments

              101 E College St Dickson, TN 37055-1827

            Business ProfileforCatalis Payments

            Financial Services
            Multi Location Business

            At-a-glance

            Customer Reviews

            1.02/5stars

            Average of 64 Customer Reviews

            Customer Complaints

            450 complaints closed in last 3 years

            250 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers online payment processing and tax preparation services.

            Business Details

            This is a multi-location business.

            Find a Location

            Catalis Payments has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Catalis Payments

                155 Franklin Rd STE 330 Brentwood, TN 37027-1620

              • Catalis Payments

                2207 Crestmoor Rd STE 200 Nashville, TN 37215-2031

              • Catalis Payments

                3025 Windward Plaza Suite 200 Johns Creek, GA 30005

              • Catalis Payments

                101 E College St Dickson, TN 37055-1827

              BBB File Opened:
              3/5/2008
              Years in Business:
              16
              Business Started:
              10/11/2007
              Business Incorporated:
              10/11/2007
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Value Payment Systems, LLC
              Business Management
              • Mr. Rick Stierwalt, COO
              • complaint handler
              • Mr. Steve Ostroff, Executive Vice President
              Contact Information

              Principal

              • complaint handler

              Customer Contact

              • Adam Wilkins, COO
              • Mr. Rick Stierwalt, COO
              • complaint handler
              • Kathy Wilson, Vice President of Operations
              Additional Contact Information

              Fax Numbers

              • (615) 730-6385
                Primary Fax

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: How to shop for financial services

              Customer Complaints

              450 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/28/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              On July 5, 2020 I paid my 2019 federal income tax by credit card through payUSAtax.com, owned by Value Payment Systems, in the amount of $3,856.00 plus Value Payment Systems' processing fee. The payment was accepted by the *** with EFTPS Number: ***************. In March 2022 I received a CP60 letter from the *** claiming I still owed this amount, plus interest and penalties. After further correspondence, the *** said that they had charged back the amount in September 2022, with a cycle date of February 27, 2023. They said Value Payment Systems had received the money from them. When I previously contacted Value Payment Systems, they claimed they had never received this refund, saying "We are not seeing a reverse on our side and we are not sure what they mean by a reverse. We show the transactions successfully sent and accepted by the ***. We do not refund *** payments and we show no chargebacks on this payment either. " The *** insists they sent VPS the money back, and they provided me a transaction number for the chargeback: 0104-0427.The *** sent a trace number of ******************** Filing a BBS complaint against VPS is my only recourse because they never answer their phone.
              Read More

              Customer Reviews

              64 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Damien B

              03/15/2024

              This is the parent company of Value Payment Systems which runs childsupportbillpay.com. Their portal has functional issues which requires you to delete a schedule and recreate in order to update things like your address or CC expiration. Doing so resulted in a duplicate payment. Several calls to various Catalis numbers resulted in playing phone tag and being told to call my state. The websites also conveniently have internal failures when trying to use the contact us forms. Following up with my state, they can't reimburse me either for the duplicate payments and everyones hands are tied in the process. As a consumer I'm stuck.

              Local BBB

              BBB of Middle Tennessee

              BBB Reports On

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