Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Verus Healthcare, LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileVerus Healthcare, LLC

            Medical Equipment

            Contact Information

            1569 Mallory Ln Bldg 100

            Brentwood, TN 37027-2872

            Get Directions
            Visit Website
            Email this Business
            (844) 168-0305

            Customer Reviews

            1/5

            Average of 15 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            28 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers mail order sleep apnea supplies. This company also offers CPAP equipment and supplies, nebulizer and urological supplies. This company offers CPAP and other medical supplies.

            Business Details

            Location of This Business
            1569 Mallory Ln Bldg 100, Brentwood, TN 37027-2872
            Email this Business
            BBB File Opened:
            5/20/2011
            Years in Business:
            18
            Business Started:
            7/28/2005
            Business Started Locally:
            5/4/2012
            Date of New Ownership:
            5/4/2012
            Business Incorporated:
            5/1/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • CPAP Care Club, LLC
            Business Management
            • Mr. Rich Roberts, CEO
            • Mr. Jarrod Clark, Corporate Quality Manager
            Contact Information

            Principal

            • Ms. Monica Perozzi, Manager of Quality Assurance

            Customer Contact

            • Mr. Emmet Seibels, President & CFO
            • Mr. Rich Roberts, CEO
            • Mr. Jarrod Clark, Corporate Quality Manager
            • Ms. Monica Perozzi, Manager of Quality Assurance
            • La Shonda Batiste
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            28 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/21/2023

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            Well I was contacted by Verus Healthcare via email on 3 Aug 2023 in order to facilitate the ordering of my CPAP supplies and services. I responded back to them to inform them what supplies I needed. They emailed me back and told me that I had to wait a little while to satisfy ******** guidelines and I said that's fine. About two weeks later I called them and asked about my order and they said that my primary care physician didn't fill out the paperwork properly. I asked them to resend the paperwork to her and provided the clinic phone number so they could coordinate with her. I called my PCM and she informed me that Verus Healthcare never contacted her in order to get the ball rolling regarding my CPAP supplies. I called Verus Healthcare back and at this point I was angry and I accused them of letting the ball drop. This has been going on for almost seven weeks now without hearing back from them. Please help
            Read More
            Read 27 More Complaints

            Customer Reviews

            15 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Irene P

            04/04/2024

            Avoid this company and block their number! This place is an aggressive, scammy company. They spam called my elderly mother's landline in her assisted living facility out of the blue and confused the **** out of her, making her order a bunch of supplies she does not need for a CPAP machine she does not own. They got her information from her and run it through her insurance. They then sent a bill for what the insurance would not cover. When I called to return or cancel, they put me through a recording loop that would only allow me to purchase more useless medical devices for the elderly. After many calls, I managed to get through an agent who said I could return the stuff. Still waiting for the return labels. In the meantime, I cannot order the CPAP supplies my mother does need from her usual provider because the insurance will only cover these supplies every six months.
            Read 14 More Customer Reviews

            Local BBB

            BBB of Middle Tennessee

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.