BBB Accredited Business Profile

Genesco Inc.

Genesco Inc.

(615) 367-7000

Genesco Inc.

93 years in business
1415 Murfreesboro Road
Genesco Park, Room 490
Nashville, TN 37217-2895
Additional Phone Numbers
  • (931) 221-0600
  • (800) 345-6983
  • (615) 367-7997
  • (615) 367-8283
  • (800) 424-2854
  • (615) 866-6765
  • (866) 597-5439
  • (931) 553-2100
  • (931) 364-2285
  • (931) 634-2197
  • (931) 433-3501
Additional Email Addresses
BBB File Opened: 09/01/1961
Business Started: 01/01/1924
Business Incorporated: 10/19/1934 in TN
Type of Entity
Business Management
  • Mr. Robert Dennis, President & CEO
Contact Information
  • Mr. John W. Clinard, VP Administration & HR
  • Mrs. Angela K. Dunn, Dir HR
  • Mr. Andy Gilbert, President
  • Mr. Kalvin Giordano, Manager
  • Mr. Ben T. Harris, CEO
  • Ms. Laura Hatley, CS Manager
  • Mr. Maurice Hill, Plant Manager
  • Ms. Claire McCall, Corporate Relations
  • Ms. Sharon Nielsen, Corporate Relations Asst.
  • Mr. Bill Pendergraft, Plant Manager
  • Mr. Hal N. Pennington, Chairman
  • Mr. Hal N Pennington, CEO
  • Ms. Jessica Sayer, Customer Service Manager
  • Mr. David Turrentine, Mfg Exec
  • Customer Service: Mr. Jamie Caves, Contact Center Operations Coordinator

Business Category
  • Shoes - Wholesale & Manufacturers
  • Hats - Retail
  • Rubber Clothing & Footwear
  • Shoes - Retail
  • Clothing - Retail
  • Product Development & Marketing

Products & Services
Genesco is a marketer of branded footwear and accessories to customers with clearly identifiable lifestyles through all the channels of distribution where they buy their footwear and accessories.
Alternate Business Names
  • Jarman
  • Johnston & Murphy
  • Journeys
  • Stone & Co.
  • Underground Station
  • Lids
  • Shi by Journeys
  • Dockers Footwear
  • Journeys Kidz
  • Lids Locker Room
  • Genesco
  • Genesco, Inc.
  • Lids US
  • J & M Factory
  • Kidz
  • J & M Shops
  • SHI
  • Lids Canada
  • Little Burgundy
  • J & M Canada Factory
  • Journeys Canada
  • J & M Canada Shops
  • Hat World Inc.
  • Clubhouse
  • Lockers Room Canada

BBB accredited business



Genesco Inc. is a Nashville-based specialty retailer that sells footwear, headwear, and accessories in more than 2,225 retail stores in the United States & Canada.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Genesco Inc.

Genesco Inc.


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