BBB Accredited Business Profile

VitalChek Network, a LexisNexis Company

VitalChek Network, a LexisNexis Company

(615) 372-6800

VitalChek Network, a LexisNexis Company

29 years in business
Headquarters
P O Box 1703
Brentwood, TN 37024-1703
Additional Phone Numbers
  • (800) 255-2414
  • (866) 203-2777
Additional Website Addresses
BBB File Opened: 11/29/2000
Business Started: 08/01/1987
Business Started Locally: 08/01/1987
Business Incorporated: 04/21/1988 in TN
Type of Entity
Corporation
Contact Information
  • Principal: Mr. Jeff Piefke, VP/Vital Records Division
  • Mrs. Judith Nelms, Director of Contact Center Operations
  • Customer Service: Mr. David Butler, Operations Manager Customer Service
Business Category
  • Searchers of Records
Products & Services
According to information supplied by the company, it offers remote order of vital records via the internet, fax and telephone from the United States.
Alternate Business Names
  • officialtraveldocuments.com
  • Vitalchek Network, Inc.
  • VitalChek Network, A ChoicePoint Company

A+

Additional Complaint Information

VitalChek has provided BBB with David Butler's name and contact information as a means for consumers to obtain responses to their concerns. BBB suggests contacting David Butler via email at vitalchek_gateway@mailca.custhelp.com, enter "David B" and the Order Number in the subject line and allow him 48 business hours to respond before filing a complaint with the Better Business Bureau.

Pattern of Complaints

Complaints allege vital statistic records ordered are not delivered within the advertised timeframe and there is lack of communication about delays in delivery. Some complaints allege expedited shipping orders have errors causing further delay. Other delivery delay issues are due to not receiving the necessary information. Complaints also allege difficulty contacting the company to discuss concerns and failure of the company to return phone calls... Read More

BBB Reason for Ratings

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BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

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VitalChek Network, a LexisNexis Company

VitalChek Network, a LexisNexis Company

BBB ACCREDITED SINCE 05/15/2002

Customer Review Rating:

41%
55%

Composite Score: