This Business Is Not BBB Accredited

Brookdale Senior Living, Inc.

Brookdale Senior Living, Inc.

(414) 918-5433

Brookdale Senior Living, Inc.

39 years in business
Headquarters
111 Westwood Pl STE 400
Brentwood, TN 37027-5057
Additional Phone Numbers
  • (866) 907-7719
  • (888) 785-9025
  • (615) 221-2250
  • (888) 221-7317
  • (615) 913-4416
  • (615) 823-3295
  • (615) 913-4414
  • (931) 548-1259
  • (615) 823-5886
  • (615) 461-1946
  • (931) 548-1247
  • (615) 348-1599
  • (615) 913-4415
  • (931) 222-1647
  • (615) 349-2396
  • (615) 538-2182
  • (931) 380-1000
Additional Email Addresses
  • info@brookdaleliving.com
Additional Website Addresses
BBB File Opened: 07/18/1979
Business Started: 02/08/1978
Business Incorporated: 05/01/2008 in DE
Type of Entity
Corporation
Business Management
  • Ms. Cindy Baier, CFO
  • Labeed Diab, COO
Contact Information
  • Principal: Mr. Andy Smith, President
  • Ms. Linda Case, Coordinator
  • Dana Dean, Director
  • Ms. Misty Moore, Communications Specialist
  • Nancy Mullen, Executive Director
  • Cheryl Oakes, Director of Sales and Marketing
  • Ms. Valerie Perry, Administrative Coordinator
  • Ms. Marla Sovereign, Vice President
  • Customer Service: Mrs. Kari Casey, Manager of Customer Relations

Business Category
  • Retirement & Life Care Communities & Homes
  • Assisted Living Centers & Adult Family Homes

Additional Information
  • This company has a pattern of complaint alleging billing or collection issues, customer service issues and refund or exchange issues. Consumers complain that services promised to the family are not available and monthly fees include services that are...
  • This company has a pattern of complaint alleging billing or collection issues, customer service issues and refund or exchange issues. Consumers complain that services promised to the family are not available and monthly fees include services that are later charged separately. Many facilities are understaffed and residents cannot get staff to assist them, sometimes even in an emergency situation. Some consumers complain that medication is not given in a timely fashion or not at all and some residents are left alone for protracted periods of time, often on bedding that has been soiled for hours on end. Still others report unexplained injuries to the residents that are not addressed when the family questions it. Requested repairs are not made for an extended period of time; while many facilities are dirty and in need of repair. Other consumers state that meals served often cannot be eaten by those with dentures and are often served late and cold. BBB is in the process of contacting the company to request their voluntary cooperation in resolving the unanswered complaint as well as their cooperation in eliminating the pattern of complaint. This aspect of the Business Profile will be updated once additional information becomes available.

Products & Services
This company owns and operates senior living facilities and retirement communities.
Alternate Business Names
  • Brookdale Senior Living
  • Brookdale Green Hills Cumberland
  • Brookdale Hendersonville
  • Brookdale Goodlettsville
  • Brookdale Clarksville
  • Brookdale Gallatin
  • Brookdale Columbia
  • Brookdale Main Street
  • Brookdale Bell Meade
  • Brookdale Tullahoma
  • Brookdale Bellevue
  • Brookdale Franklin
  • Brookdale
  • Brookdale Fort Wayne
  • Brookdale Trilium Crossing
  • Cedar Springs Brookdale Senior Living

Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Brookdale Senior Living, Inc.

This Business Is Not BBB Accredited

Brookdale Senior Living, Inc.

Customer Review Rating:

11%
89%

Composite Score: