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Find a Location

Holt Plumbing Company, LLC has 1 locations, listed below.

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    Business ProfileforHolt Plumbing Company, LLC

    Plumber
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.6/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/24/2012

    Years in Business: 35

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    Old Hickory, TN 37138
    BBB File Opened:
    10/17/1990
    Years in Business:
    35
    Business Started:
    7/1/1988
    Business Incorporated:
    12/30/1997
    Accredited Since:
    9/24/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Erik Holt, Managing Member
    Contact Information

    Principal

    • Mr. Erik Holt, Managing Member

    Customer Contact

    • Mr. Erik Holt, Managing Member

    Industry Tip

    BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/05/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    The first plumber came and while he did fix the first two items, his solution to bring hot water to my tankless was to simply turn up the heat from 120 to 130, charged $334 for this visit. I take a shower and again 5 min in, cold water. Called **** and let them know, they then sent a guy who flushed my system and said this was the fix, as soon as he left I take yet another COLD shower! Called **** back and let them know so they sent these two guys out, one clearly was trying to learn on the job as he did nothing and did not know the answer to my questions and referred to the guy who was actually doing the work of switching out the ignition pins that I had ordered (the second plumber asked me to order parts because **** does not carry them, so 3 weeks later these parts finally arrive). **** then send me a bill for $580 ! upon inspection of their ridiculous bill they tried to change me for the two plumbers even thought the one did not even touch anything during the job, sure learn on the job but to charge the customer is wrong. I called them and they took the absurd overcharge off and I then paid the bill of $259 because they did flush my system and added the pins. I still have a cold shower!!!! So they send out the guy that asked me to order the parts in the first place to see if the last one did things correctly, he says they have, he runs all the water in my place for 1/2 hour and says everything is hot. I take a shower, guess what yep cold again!!!!! Then they send me the bill again for $580!!!!! I spoke to the mgr who's last name is **** and told I have no intention paying an additional $580 when all the guy did was take the cover off my tankless and informed the flame goes on so it works and then proceed to try and rip me off a third time. He said it was hot when his plumber left so I owe him, to which I informed him that no it does not, I have COLD water. He then says well I can send another guy out to see the problem but its going to cost you more.
    Read More

    Customer Reviews

    10 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    John H

    5 stars

    09/15/2023

    Milton W**** my technician today did a terrific job replacing a faucet and a faucet cartridge on another. I'd have to say he is one of the best, very knowledgeable, professional, polite, courteous and friendly. I will keep his name on file and hopefully have him do other jobs for me in the future. He is a good one!!! Hard to find today such a highly qualified tech as Milton W**** today.

    Holt Plumbing Company, LLC Response

    09/18/2023

    Thank you for your business and taking the time to leave a review!

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