Business ProfileforAsurion

I have a protection plan through Straighttalk Wireless for my 512GB ******* Galaxy S23 Ultra. The phone was destroyed while on vacation. I filed a claim on the device in early March 2024. The claim process was fairly easy and straight forward and I was issued claim ID ************. Their website states the replacement device will be of like kind and quality so the deductible of $200 was reasonable for a replacement device similar to a phone that retails for more than $1,000. Initially I was told the phone was on backorder. This was not too much of an issue as I had a cheap phone that I could use in the meantime until my device was back in stock. Today I received an email that my device was ready to be shipped and I was told to finish the claim process, pay the deductible, and have my device sent next day to my address. While entering my information to pay the deductible I noticed the replacement device listed was a ******* Galaxy A54 5G 128GB. A little research indicates this device can be purchased for around $200 online. No one would put a top of the line flagship phone next to a budget smartphone and say " these two phones are of like kind and quality". plus with a cheap phone already in my possession, paying a $200 deductible for a $200 phone makes no sense. I have no problem waiting for a phone that is similar to the one I filed a claim for, but to suggest that this company is fulfilling their insurance obligation by sending a low budget device to replace a very expensive device is highly questionable. Following the revelation that I would not be receiving something similar to what was destroyed, I called the customer service number and was told there were no other options and that was the device I would be sent. I then called the number for the company listed in the description on the BBB website and that call went unanswered. It would be great if companies could follow through with their promises and provide service that should be expected by consumers.