393 Customer Reviews
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Review from Cody B
2 stars04/22/2024
It's almost impossible to effect a policy change. Prepare to waste hour after hour as they send you in circles and the neither the chat, app, nor website work.
The General Insurance Response
04/23/2024
Dear **** *********, We regret you are dissatisfied with the service you received from our Company. Upon review of your policy, it appears you were able to speak with a Customer Service Representative on April 22, 2024, at 2:40 CST and process your requests.. If you need to make additional changes you are welcome to access your online account and use the self-service link or contact our Customer Service Team at 1-800-280-1466. We strive to provide excellent customer service and regret not meeting those expectations. Thank you, Sincerely, The Customer Concern Response Team The General® P.O. Box 305195 Nashville, TN 37230-5195 800.280.1466Review from Jerri L
1 star04/21/2024
The General is by far the worst insurance company I ever had. I guess you get what you pay for. If you want to be in good hands you better go with ********* Or like a good a good neighbor ***** **** is there. The customer service is terrible from the general . I was involved in an accident. The general did not do a investigation of their on. The general just went off the police report. The claim adjuster was very lazy and everyone passed the buck. The supervisor does not return your call in a timely manner. On several occasions I’m trying to plead my case to my insurance company The General because the proof is in the picture. I guess since the day one insurance adjuster messed up they had to follow suit and cover themselves. SMH Lesson Learned. pay the higher rate to for sure great service.The General Insurance Response
04/23/2024
Dear ***** *******: Thank you for contacting The General regarding your claim. When making a determination on a claim, all available evidence and information is considered. Based on a review of the file, the adjuster determined liability based on the available statements, a scene investigation, in consideration of the outcome of the traffic violation proceedings and utilizing damage photos. Your concerns have been escalated to the Claim Manager for additional review and follow-up. Should you have any questions or concerns going forward, please do not hesitate to contact the adjuster or the manager directly. For your convenience, their contact information is listed below: Adjuster: Anita C*******, 800-280-1466 x****, ************************ Manager: Jasen R*********** 800-280-1466 x***** *************************** Kind regards, Customer Concerns Response Team Claims Compliance 6000 American Parkway | Madison, WI 53783 | view map Email: [email protected] The General Insurance, an AmFam Group CompanyReview from Patti K
5 stars04/19/2024
Helpful and professional service. Would highly recommend the general for insuranceThe General Insurance Response
04/22/2024
Dear ***** *******, we have received your BBB Customer Review and want to thank you for taking the time out to share your experience with us. The General strives to provide excellent service to all our customers and is pleased to hear we have met your expectations. If you should need further assistance with your policy, please feel free to reach out to our Customer Service Department at the number provided below. Sincerely, The Customer Concern Response Team The General® P.O. Box 305195 Nashville, TN 37230-5195 800.280.1466Review from Amy S
5 stars04/14/2024
Very easy to sign up for insurance and prices are good.The General Insurance Response
04/16/2024
Dear *** ******** We have received your BBB Customer Review and want to thank you for taking the time out to share your experience with us. The General strives to provide excellent service to all our customers and is pleased to hear we have met your expectations. If you should need further assistance with your policy please feel free to reach out to our Customer Service Department at the number provided below. Sincerely, The Customer Concern Response Team The General® P.O. Box 305195 Nashville, TN 37230-5195 800.280.1466Review from ROSALIND B
3 stars04/13/2024
So far the best insurance I have ever gotten, the agent was knowledgeable and tried to help but when I tried to ask why I had to make 2 payments in 1 month, he told me to call an 800 number on the Monday and they would be able to change my second payment to the next month. When I called the Monday, that was not a fact because although I asked to speak with a Manager, I was told that no question, I have to make the 2 payments the same month although I couldn't afford it. That's what's happening to people who does not have money. I'm so disappointed. I believe Shaqille O**** would be disappointed also!!!The General Insurance Response
04/15/2024
Dear ******** *****, We regret you are dissatisfied with the service you received from our Company. Upon review of your policy, we feel it is best to have a member of our management team call you to discuss your concerns further. You will be receiving a call within the next 24-48 hours. We appreciate your patience and look forward to speaking with you. Sincerely, The Customer Concern Response Team The General® P.O. Box 305195 Nashville, TN 37230-5195 800.280.1466Review from Eunice W
2 stars04/11/2024
The general caused me additional money for car rental. They kept denying the parts that I needed and I feel they should reimburse me cause the General kept denying them (*****) to order my parts they caused unnecessary stress… there wasn’t a **** thing wrong with until it got hit!!! I am NOT A HAPPY CAMPER RIGHT NOW!!!!The General Insurance Response
04/16/2024
Dear ****** **********: Thank you for contacting The General regarding your claim. It appears that the supervisor left you a voicemail on April 15, 2024, and advised of The General’s position. Should you have any questions or concerns going forward, please do not hesitate to contact the adjuster or the supervisor. For your convenience, their contact information is listed below: Adjuster: Ebony M***************** ***** Supervisor: David E**** ************ ***** We sincerely apologize for any frustration you felt during the handling of the claim. It is our goal to provide excellent customer service and we regret that we were unable to meet those expectations. Kind regards, Claims Customer Concerns Response Team Claims Business Compliance 6000 American Parkway | Madison, WI 53783 | view map The General Insurance, an AmFam Group CompanyReview from Kimberly C
5 stars04/09/2024
By far the best and the fastest insurance buying experience I’ve ever had. The agent was friendly and very helpful, received exactly what I was looking for. Will definitely stick with The General.The General Insurance Response
04/10/2024
Dear ******** ******, We have received your BBB Customer Review and want to thank you for taking the time out to share your experience with us. The General strives to provide excellent service to all our customers and is pleased to hear we have met your expectations. If you should need further assistance with your policy please feel free to reach out to our Customer Service Department at the number provided below. Sincerely, The Customer Concern Response Team The General® P.O. Box 305195 Nashville, TN 37230-5195 800.280.1466Review from Victor P
5 stars04/04/2024
Great policy. Good savings. Easy to use and manage. Thank you.The General Insurance Response
04/08/2024
Dear ****** *******, We have received your BBB Customer Review and want to thank you for taking the time out to share your experience with us. The General strives to provide excellent service to all our customers and is pleased to hear we have met your expectations. If you should need further assistance with your policy please feel free to reach out to our Customer Service Department at the number provided below. Sincerely, The Customer Concern Response Team The General® P.O. Box 305195 Nashville, TN 37230-5195 800.280.1466Review from Jay L
5 stars04/03/2024
They made buying insurance so easy and fast, my confidence in them is so high! I could do with a little bit of a less expensive policy, but I’m not complaining overall.. Wonderful experience and would recommend!The General Insurance Response
04/04/2024
Dear *** ******, We have received your BBB Customer Review and want to thank you for taking the time out to share your experience with us. The General strives to provide excellent service to all our customers and is pleased to hear we have met your expectations. If you should need further assistance with your policy please feel free to reach out to our Customer Service Department at the number provided below. Sincerely, The Customer Concern Response Team The General® P.O. Box 305195 Nashville, TN 37230-5195 800.280.1466Review from Micheal P
5 stars04/01/2024
The rep was very professional and polite, the cost of premiums was lowest I found for what I needed.The General Insurance Response
04/03/2024
Dear ******* ****, We have received your BBB Customer Review and want to thank you for taking the time out to share your experience with us. The General strives to provide excellent service to all our customers and is pleased to hear we have met your expectations. If you should need further assistance with your policy please feel free to reach out to our Customer Service Department at the number provided below. Sincerely, The Customer Concern Response Team The General® P.O. Box 305195 Nashville, TN 37230-5195 800.280.1466
Customer Review Rating
3.82/5stars
Average of 393 Customer Reviews
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