Business ProfileforMerrell Home Improvement, LLC

We paid to begin a 7x9 primary bathroom remodel back in Oct 2021. They said they would begin demolition within 2 months. By ***, we still hadnt heard from anyone about a start date. Ive never experienced communication that was so lacking. We kept calling and they kept stringing us along about when theyd begin. They finally started mid March. A 6 week job stretched to 4 mos. Counter choice fell through because they didnt secure it. Wrong plumbing, drain clogs daily. Receptionist would respond appropriately, but there was no follow through, no quality control, no inspections. The quality of their finished work is first time DIYer at best. None of the walls, ceiling, or board and baton surfaces were primed or sanded, so all the mud work shows through the poor paint job. The black paint on the board and baton began peeling within weeks. The edges of the wood were never sanded. Unbelievably, the board and baton isnt even evenly spaced throughout, and some walls dont have any board and baton. Very visible brush strokes show the bare wood beneath. Door trim was never painted. They failed to place a baseboard, and another was only painted halfway. They got black paint on our new vanity and covered it up with the wrong color. There are rings of discoloration on the ceiling. Paint was spilled all over the tile work and not wiped up in a timely manner, turning our black grout a light grey. Flat ceiling paint is all over our shower tiles at the ceiling. Im a travel nurse and was on contract in ********** when the bathroom was finally done. When I returned, I was shocked by the poor quality and immediately contacted Merrell to get it fixed. That was in September. They are stringing us along again, saying theyre going to get it *********** away. They have sent 3 people over to look at it, but no one to actually fix anything. They all see the poor quality, but Merrell has failed at every step to resolve. A $23K shouldnt look DIY. I just want it finished.