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          Universal Builders, LLC has 1 locations, listed below.

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            Business ProfileforUniversal Builders, LLC

            Home Builders
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/3/2000

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers Residential Construction.

            Products & Services

            This company offers Residential Construction.

            Business Details

            BBB File Opened:
            2/17/2000
            Years in Business:
            27
            Business Started:
            12/1/1996
            Business Started Locally:
            12/1/1996
            Accredited Since:
            4/3/2000
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Earheart Realty & Construction
            • Landman Inc.
            Business Management
            • Ms. Linda Osborne, Operations Manager
            Contact Information

            Principal

            • Ms. Linda Osborne, Operations Manager

            Customer Contact

            • Mr. Robert E. Earheart, Partner
            • Mr. Jerry Butler, Partner
            • Mr. Robert E. Earheart, Partner
            • Ms. Kelli Walker, Customer Service Representative
            • Ms. Linda Osborne, Operations Manager
            Additional Contact Information

            Fax Numbers

            • (615) 758-6701
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Find the right home builder for you

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/01/2022

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            I brought the uneven roof issue to the attention of the warranty department on 2/25/22. They replied 3/7 that this is normal. After further questioning they sent their framer who supported one of the many rafters that are causing this issue. They ignored the other parts of the roof with the issue. I procured a private roofing inspection 3/29 from *** ****** roofing who recommended trimming some of the shingles that are already bowing from the bad rafters and installing a stiff back on the underside of the rafters. I provided this report to Universal on April 6th. I did not hear anything from them until July 8th. On July 15th ***** ******** from ******** Building Supply as well as representatives from the Warranty Department at Universal Builders. At no point did they enter the building to inspect the rafters or go on the roof to inspect the shingles. Almost immediately I was told that there was no issue and nothing to be done. I received an email on July 18th to this effect that they had no plans to guarantee the structural integrity of the roof, repair the already damaged shingles, or fix the uneven roof.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Matthew A

            1 star

            09/28/2021

            BUYER BEWARE !! I purchased a new home from Universal in ************. I can't say that I can come up with a single positive experience with them throughout the process. First off the quality of the home is nowhere near the price point. They use the cheapest material build to the minimal standards(sometimes not even that) with the cheapest labor they can find. Many aspects of my home are starting to fall apart in the first year and good luck getting them to respond to any type of warranty work without you borderline harassing them and even the. They won't respond. The overall business is unprofessional and only care about profits. If you ever bring up an issue you have with your home they completely disregard it if they can't strong arm their contracted work into repairs. As for the yard, it's a total joke . They bring in the worst possible dirt full of trash, rocks and debris sprinkle some seed in a couple spots and cal it a day. Not a single person has been able to have a nice lawn without dumping an additional 10+k into sod. Before you look at purchasing a home from Universal I would advise you to knock on any door in any of their neighborhoods and they will tell you the exact same thing I have shared. If I was to do this again I would have never purchased a home from them.

            Local BBB

            BBB of Middle Tennessee

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