Business ProfileforComfort Engineered Systems, Inc.

We recently contacted CES to have them service our unit that was not cooling. They came out and said it was low on refrigerant, so we paid to have them fill the unit. After 2 days, the unit was not working again, so we placed another call. They came out and said it was due to clogged air ducts, so they vacuumed the ducts out and said it would take up to 72 hours to fully cool. After 72 hours, the unit was not cooling (or starting), so another call was placed to inspect the unit. After the 3rd technician came out, he stated that the compressor was malfunctioning and we would need a new compressor and refrigerant. The A/C unit is under warranty, but due to labor and refrigerant costs, it would still be over $1000. They told us they would have the part within a couple of days. Fast forward to today, the technician came out and spent about 3 hours working on the unit. He came in to let us know that one of the previous technicians had broken a piece of the unit and it was lodged in a valve. It would be another $800 to fix the issue and would be roughly a week to get the part in. We called and spoke with the assistant manager of service and explained our frustration. The tech went to the truck to find out a expected repair date based on the availability of the part. He sat in the truck about 10 minutes and then drove off. We called and spoke with the manager who said that they did not feel that it would be a good idea to continue to have techs come to our residence and said they would be refunding the money and would no longer come out to service our A/C unit. They also made some pretty offensive and aggressive comments towards us. I would HIGHLY advise AGAINST using this company. They were not able to fix the issue and then after breaking something, they refused to come and fix it.

It is unfortunate that you experienced dissatisfaction with our level of service but not every issue with a mechanical system can be diagnosed on the first time around which can leave an unfavorable view in the mind of a customer and cause distrust. We have been in business over 25 years and have prided ourselves on working through these events with customers and not against them. However we felt there was bad tension between parties that could not be repaired and in our experience it is best to cut ties and refund any expense incurred. As a company we will communicate better when situations like this arise to help homeowners understand that there isn't always just a simple fix and at times it might take a few attempts. We wish you the best moving forward.