Business ProfileforNHC - Headquarters

On November 9,2023 my dad *************** called 911. He has been living at The ******* over six months. I was calling my throughout the day but I couldn't reach him. I called the nurse station, the phone kept transferring to B wing. I called the nurse station again, asked about **************** in room A15. She said that she will walk to his room. *************** was not in the room. I asked where was he. The nurse stated she doesn't know. She then placed me on hold, I was waiting for his nurse. ********************* was his nurse, she stated that *************** is not in his room. I asked her where is my dad's tech aide, ******** stated she doesn't know. I hung the phone up and started calling different hospitals. I called the ******* again, spoke to ******************** told me that my dad left in the ambulance. The reason she doesn't know where he is,, my dad called 911 himself. I hung up the phone and called more hospitals.I received phone call from my auntie, she was nervously crying, the time she called was approximately 8am. She stated that the nursing home did not know where **************************** is. She was told that he called 911 himself. We hung up, I then called ************************** assistant Director of nursing. I left a voice message. I called back asked for the Director, I was transferred to ***********************. I left a voice message. I called 911 dispatch and found out that my dad called 911 at 3AM. My dad went to ***********************************. I called the *****************************, I spoke to ****. **** stated that the ambulance just escorted **************** back to The ******* approximately 9:15am.I have made several complaints to the nurses and tech aide in the past. Dad is constantly ringing nurse buttons, no answer. I have spoken to *************************, in October or September 2023. I complaint about the housekeeping, my dad's urinal, Tech refusing to give him a new urinal, and Tech wouldn't empty his urinal. The tech told my dad that he still have some room in the urinal. My dad has told me how the nurses and tech also treat my dad's roommate. The staff steal my dad's snacks. *************** always say that he doesn't want to get put out from the *******. He doesn't want to complain. One day Nurse was in his room and she dyed her hair in bathroom, black dye was everywhere in the bathroom. I have called in the past because my dad called me saying he needs a shower. No one is answering the nurse buttons. My dad and his roommate help one another by trying to communicate with staff.