This Business Is Not BBB Accredited

Ashley Furniture

Ashley Furniture

(502) 379-6140

Ashley Furniture

13 years in business
620 W Jackson St
Cookeville, TN 38501-5923
Additional Phone Numbers
  • (931) 528-7783
Additional Email Addresses
BBB File Opened: 10/26/2005
Business Started: 01/01/2004
Business Incorporated: 03/04/2003 in TN
Type of Entity
Business Management
  • Ms. Amy Carroco, Acct Manager
  • Ms. Mandy Loftis, Manager
Contact Information
  • Principal: Mr. Lane Cavender, Director of Guest Relations
  • Customer Service: Ms. Karey Fleming, Customer Service
Business Category
  • Furniture - Retail
  • Art Goods
  • Bedding
  • Beds - Retail
  • Furniture - Childrens
  • Home Accessories
  • Lamps & Lamp Shades - Retail
  • Mattresses
  • Mirrors
  • Interior Decorators & Designers
  • Bookcases
  • Office Furniture & Equipment

Products & Services
This company offers living room, bedroom, dining room, home office, home entertainment and kids furniture, mattresses and home accessories.
Alternate Business Names
  • Ashley Furniture Home Store
  • Sergent Enterprises, Inc.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.


Pattern of Complaints

This company has a pattern of complaint alleging delivery issues, customer service issues, and repair issues. Specifically, complaints allege consumers bought products and they were either damaged or not delivered on time. Other complaints indicate the company failed to honor contracts or make repairs as agreed. Consumers also state when contacting the company there are no return calls or contacts from the company.

BBB sent correspondence in March... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Ashley Furniture


Ashley Furniture

Customer Review Rating:


Composite Score: