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      Country
          Country

          Find a Location

          American Home Design, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforAmerican Home Design, Inc.

            Bathroom Remodel
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            American Home Design asks that consumers contact Allan Ross, President, at 615.239.7011 prior to filing a complaint with BBB. It is not a requirement to contact a business prior to filing a complaint with BBB.

            American Home Design has placed on file with the Better Business Bureau, its Lifetime Workmanship Warranty which states "American Home Design warrants and agrees to correct all defects in workmanship. This warranty shall extend to the purchaser for as long as they own the house, or as long as product warranty is in effect." Consumers should contact Allan Ross directly at 800-467-6100 for warranty assistance.

            American Home Design has no affiliation with American Home Design dba Sunrooms & More located in Lexington, KY.
            See all additional business information

            At-a-glance

            Customer Reviews

            4.85/5stars

            Average of 535 Customer Reviews

            Customer Complaints

            23 complaints closed in last 3 years

            12 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/31/1978

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This business offers home improvement services.

            Products & Services

            This business provides:
            Home Improvement services
            Replacement windows
            Entry and patio doors
            Bath and shower remodeling
            Walk-in bathtubs,
            Screen rooms
            Patio covers
            Pergolas.

            Business Details

            This is a multi-location business.

            Find a Location

            American Home Design, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              5/31/1978
              Years in Business:
              45
              Business Started:
              5/31/1978
              Business Started Locally:
              5/31/1978
              Business Incorporated:
              5/31/1978
              Accredited Since:
              5/31/1978
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • The Window Factory
              • Affordable Home Improvement
              Hours of Operation

              Primary

              M:
              8:00 AM - 6:00 PM
              T:
              8:00 AM - 6:00 PM
              W:
              8:00 AM - 6:00 PM
              Th:
              8:00 AM - 6:00 PM
              F:
              8:00 AM - 6:00 PM
              Sa:
              10:00 AM - 5:00 PM
              Su:
              1:00 PM - 5:00 PM
              Business Management
              • Mr. Don C. Bruce, CEO
              • Mr. Allan Ross, President
              • Ms. Mikele Goodchild, Director of Marketing
              • Ms. Erica Holleran, Office Manager
              Contact Information

              Principal

              • Mr. Don C. Bruce, CEO
              • Ms. Mikele Goodchild, Director of Marketing

              Customer Contact

              • Mr. Don C. Bruce, CEO
              • Ms. Andrea Jones, Accounts Administrator
              • Ms. Mikele Goodchild, Director of Marketing
              • Ms. Erica Holleran, Office Manager
              Additional Contact Information

              Fax Numbers

              • (615) 361-6405
                Primary Fax

              Customer Complaints

              23 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/02/2024

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Answered
              I have two windows where the glass failed and needed replacements. I chose AHD because of the guarantee. I now need to get two of them repaired and was told that since the windows could not be reordered, the warranty would only cover the glass. I would have to pay for the labor. It is not my problem that the windows cannot be totally repaired. I should not have to pay for anything.
              Read More

              Customer Reviews

              535 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Gary & Jo Ann H

              5 stars

              03/27/2024

              Eddie R**** and his helper just installed my walk in Tub. They did a great job getting the old tub out and removing the door frame and the cabinet so they could install my new tub. They started it yesterday and it was raining all day. They put cloths down over my floors and were very neat. They cleaned up everything and carried it with them. Over all they did a great job.

              Local BBB

              BBB of Middle Tennessee

              BBB Reports On

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