This Business Is Not BBB Accredited

TRX Software Sales

TRX Software Sales

(855) 880-1040

TRX Software Sales

24 years in business
1630 S Church St STE 305
Murfreesboro, TN 37130-5527
BBB File Opened: 11/03/2005
Business Started: 12/01/1992
Business Management
  • Mr. Doug Hughes, General Manager
Contact Information
  • Mr. Terry Beddingfield, Sales Manager
Business Category
  • Computer Software Developers
Additional Information
  • This company continuous to have a serious pattern of customer complaint. Specifically, BBB has received numerous complaints alleging tax preparation consultants purchased tax software to assist clients with previous and current tax year filings; h...
  • This company continuous to have a serious pattern of customer complaint. Specifically, BBB has received numerous complaints alleging tax preparation consultants purchased tax software to assist clients with previous and current tax year filings; however, the software is incomplete. Because of this, tax preparation consultants are unable to file tax returns for their clients, which also resulted in the loss of many clients. Complaints also allege poor customer service, as TRX company representatives are unable to assist with resolving concerns or customers are left on hold for extended periods of time without obtaining the needed assistance. Most complaints request refunds for the faulty product; however, refunds are not issued. On June 14, 2016, the company contacted BBB requesting all unanswered complaints be sent to them for review. BBB is continuing to work with the company in an effort to resolve the issues. This aspect of the Business Review will be updated once additional information becomes available.

Products & Services
TRX provides various software products and services to assist independent tax preparers.

D+

Refund and Exchange Policy

The below was taken from the company web site on June 24,2016:

New Refund & Membership Cancellation Policy
Effective April 1st, 2015:

100% money back guarantee if we do not delivery the state you live in and all the forms listed with the exception of Corporate by February 15th on this website by the first e-File is available to everyone. You will have 4 days to request a refund after the first day e-File is available to everyone. Once we receive... Read More

Pattern of Complaints

This company continuous to have a serious pattern of customer complaint.

Specifically, BBB has received numerous complaints alleging tax preparation consultants purchased tax software to assist clients with previous and current tax year filings; however, the software is incomplete. Because of this, tax preparation consultants are unable to file tax returns for their clients, which also resulted in the loss of many clients.

Complaints also allege po... Read More

Bankruptcy

On 07/29/2013, the company filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case number 3:13-bk-06558 .

This permits the company to continue to operate with court supervision while developing a plan of reorganization.

Those with monetary claims against the company are advised to obtain a Proof of Claim form by writing to Tennessee Middle Bankruptcy Court CM/ECF, 701 Broadway Room 170, Nashville, TN, 37203 for resubmission to... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for TRX Software Sales include:

  • 6 complaints filed against business that were not resolved.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

TRX Software Sales

This Business Is Not BBB Accredited

TRX Software Sales

Customer Review Rating:

33%
67%

Composite Score: