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Find a Location

Professional Account Services, Inc. has 1 locations, listed below.

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    Business ProfileforProfessional Account Services, Inc.

    Collections Agencies
    BBB accredited business

    Additional business information

    Additional Info:
    This company has provided BBB with the following information to assist consumers with debt collection concerns:

    "Professional Account Services follows all aspects of the Fair Debt Collection Practices Act, and if anyone would like to reach us for assistance or to stop phone calls, they can call 800-755-5152 and someone will assist them."

    BBB encourages consumers to review the "Industry Tips" section of this Business Review for more information concerning the Fair Debt Collection Practices Act.

    At-a-glance

    Customer Reviews

    1.05/5stars

    Average of 19 Customer Reviews

    Customer Complaints

    20 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/8/2011

    Years in Business: 37

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers various collection services including self-pay, insurance and workers compensation collections and lien filing on liability accounts.

    Business Details

    Location of This Business
    4000 Meridian Blvd 1st Floor PASI, Franklin, TN 37067-6325
    BBB File Opened:
    8/24/2002
    Years in Business:
    37
    Business Started:
    1/1/1987
    Business Incorporated:
    9/1/1987
    Accredited Since:
    2/8/2011
    Type of Entity:
    Corporation
    Alternate Business Name
    • PASI
    Business Management
    • Mr. Ricky Felts, Customer Service Specialist
    Contact Information

    Principal

    • Mr. Jim Clark, Vice President

    Customer Contact

    • Mr. Dennis Bennett, Director
    • Mr. Jim Clark, Vice President
    • Mr. Ricky Felts, Customer Service Specialist
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Understand consumer rights when it comes to debt collection

    Customer Complaints

    20 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/05/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Surgery in 2020, not filed properly by *************** Shied. During appeal process, the bill went to Professional Account Services. Professional Account Services then stated they could not 'find' my account details that I needed to further push for the appeal, as the hospital stated everything was with Professional Account Services and to contact them. Now, February 2023, BCBS contacted Professional Account Services to make them understand I won the appeal, the hospital was paid, I do not owe any money, and the litigator at Prof **** ******************** stated he would work on this, and gave BCBS rep the number for me to contact him, although he stated HE would call Me(all I know is his name is ******). The number given, does not work ************. The creditor put a lien on my home without ever notifying me of any action, as I was told things would halt while the bill claim was in appeal. I was told this by a DIFFERENT rep at Professional Account Services, and I never heard anything else from them, until I wanted to sell my home and discovered the lien. No numbers listed for Professional Account Services work!
    Read More

    Customer Reviews

    19 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Alicia H.

    1 star

    12/21/2023

    Professional Account Services has been contacting me repeatedly. I have requested that they send verification of the account to my current address and to no longer contact me via phone until they have done so. Today, 12/21/23, I have received another phone call (from a number using my local area code) and the lady I was making the request to interrupted me to say she will call back another time, then hung up.

    Professional Account Services, Inc. Response

    12/22/2023

    PASI first tried reaching the consumer on 12-21-23, and the person on the phone wouldn't identify herself as for security not only for the consumer but to follow laws so the call was ended. A few minutes later PASI received an inbound call and once again the person failed to identify herself. We must deduce from this review that it was the consumer on the phone both times. Our initial letter is on the way, and we hope this will help verify why we called. If the consumer would like to call our Customer Service and properly identify herself, we may also provide her with the reason for our call and assist in any way possible. That number is 866-450-0044.

    Customer Response

    01/02/2024

    So this is obviously a blatant lie, since you are not able to identfy who left this comment. PAS has been contacting me for much longer than since 12/21/23. I have asked each time for PAS to send me a verification of account to the address on file. There is no need for me to identify myself for PAS to do this. For months, PAS has neglected to send the letter, but continued to contact me, which is illegal. PAS is playing a dangerous game in harassing consumers.

    Local BBB

    BBB of Middle Tennessee

    BBB Reports On

    BBB reports on known marketplace practices.

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