Customer ReviewsforImport Specialty Service, LLC

I will NEVER be back after 10+ years of loyalty to this shop. I took my car in 2 weeks ago to have the A/C repaired and was charged $250 and told it had been fixed. Days later, the A/C was doing exactly what it had done before, intermittent cooling. I did a 30 second ****** search and found what the problem was and that it's very common and a simple repair. I dropped off the car and told Ryder why the first 'repair' had nothing to do with the real problem. I told him how to fix it too. He calls me back at the very end of the day and said that I had been correct. He then tells me that the 2nd 'repair' will require the entire A/C system to be replaced even though the problem was only a clutch gap adjustment (as I had told him) and that it will cost me nearly $1700!! I said "no way" and I would come pick my car up. When I arrived to pick up my car, Ryder tried to charge me another $70 to get my key back! I was furious and refused. He reluctantly gave me back my key and I left disgusted. I then contacted other mechanics to do the simple repair. The highest quote was $300, the lowest was $146!
This is a clear case of Ryder trying to overcharge me for a simple fix. How many customers have been victimized with unnecessary charges by Ryder? Had I been ignorant, as many folks are about cars, Ryder would have had me pay a total of nearly $2000 for a $150 simple fix.
Ryder also charged me $7 to replace the battery in an extra key I was curious about getting reprogrammed. There was nothing wrong with the battery. He told me it would cost $350 to reprogram. I said "no thanks". This was an unauthorized charge made during the 1st 'repair' but I let it slide because I don't like to complain. However, I will not let his latest attempt to overcharge me go without exposing him.
As far as I'm concerned, they owe me $250 for the 1st 'repair' that was NOT a repair.

We regret the misunderstanding.

When assessing air conditioning system function, a foundational issue is refrigerant charge. A system that is low on refrigerant can cause the exact symptom of the initial complaint. Our technician found that the system was roughly 30% low. Hence the recommendation to service the system. (Industry standard dictates that the only way to accurately charge a system must include recovering the existing charge, evacuating and recharging the system with the precise factory-recommended amount.) We leak-tested the system and found a leak at the fill port. We replaced the valve in that port before recharging the system.

We are well aware of the fact that these compressors wear the clutch surface to the extent that the resulting gap precludes engagement when the compressor gets hot. We are also aware that it is possible to remove shims to reduce that gap. However, we have experienced the ire of customers when the bolt breaks off when attempting to remove the clutch, resulting in a demand that we replace the compressor at our expense in spite of the fact that we were trying to save the customer money. Hence we have instituted a policy to cease offering that option.

In this case, a compounding factor is that Mr. H**** was so verbally abusive of Ryder that there was no possibility to reason with him or offer to resolve the dispute. Our manager, Byron K**** has repeatedly reached out to him but he will not respond.

There was no misunderstanding. The fact is, this business was trying to get me to pay them nearly $2000 for a $200 repair (I have the repair invoice where it was repaired). Their response shows that I'm expected to believe they wouldn't fix it properly because they might break a bolt. Seriously? This shop is actually claiming it doesn't know how to handle an occasional broken bolt and thus it's customers will need to pay them 10x the real price to fix the problem?? I'll be happy to supply this shop with websites and ******* videos on how to easily handle a broken bolt. How ignorant do they think their customers are? As far as being "verbally abusive of Ryder", you're darn tootin' I was angry at Ryder for trying to overcharge me and then, at first, refusing to give me back my key unless I paid him another $70. I used no profanity, but I did make myself exceedingly clear about the attempted overcharge. Ryder needs to stop attempting to overcharge his customers or grow some thicker skin when they call him out on it. As far as 'repeatedly reaching out' to me, Byron left me exactly one voice message. After this experience, I want all communication from this shop in writing. I never had a problem with this shop until they hired Ryder but now I've lost all respect for Byron because of how he has decided to handle this.