Business ProfileforMiracle Chrysler Dodge Jeep, Inc.

Deceptive Business Practices. Not Honoring their commitment of their own warranty. Putting nightmares in driveways is more like it. I bought a 2017 ******* Titan from them in December of 2019. Part of my buying decision was that they gave me a lifetime trane warranty, even though it was not their brand and used vehicle. Stipulation was that had tobring in my vehicle for oil cganges, tire rotations and trane fluid changes. The first oil change, tire rotation were performed there, carelessly, with me having to go back the same day after a tire rotation because my vehicle felt like I was entering earth's orbit, finding out that the shop techs put all the heavier locking lug nuts on one wheel. The shop foreman corrected it but asked why I bring my ****** Titan to a Dodge dealership. I explained I bought it here and to stay in warranty, I have to have their guys perform the work. I was told, word for word by their shop foreman, that I DID NOT have to bring my vehicle there for oil changes or tire rotations to stay in warranty. He continued in saying that I only had to bring it in ONLY for the transmission fluid changes and differential fluid changes. So only under the shop foremans miss-information did I at that point take it to other shops for oil changes and rotations. But trying to do the right thing again, I brought my vehicle for a transmission fluid change. After waiting 4 hours in their waiting room, a representative of theirs found me there and began to tell me that they couldn't figure out how to break into my transmission to change the fluid, and WITHOUT MY PERMISSION, went ahead and took my vehicle to the ****** dealership to make them perform the work, thus voiding my warranty since they didn't do the work at their facility. Tried to explain my issue to the owner Tim and as SOON has he heard I was a problem, he quickly interrupted my story to him and dismissed me. BEYOND horrible business practices here.