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          Find a Location

          Miracle Ford, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Miracle Ford, Inc.

              1394 Nashville Pike Gallatin, TN 37066

              BBB Accredited Business

            • Miracle Ford, Inc.

              1394 Nashville Pike Gallatin, TN 37066-3146

              BBB Accredited Business

            Business ProfileMiracle Ford, Inc.

            New Car Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            1394 Nashville Pike

            Gallatin, TN 37066

            Get Directions
            Visit Website
            (615) 442-8845

            Want a quote from this business?

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            Customer Reviews

            1/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 8/22/2012

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers the sale and service of new and used vehicles.

            Business Details

            This is a multi-location business.

            Find a Location

            Miracle Ford, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Miracle Ford, Inc.

                1394 Nashville Pike Gallatin, TN 37066

                BBB Accredited Business

              • Miracle Ford, Inc.

                1394 Nashville Pike Gallatin, TN 37066-3146

                BBB Accredited Business
              Location of This Business
              1394 Nashville Pike, Gallatin, TN 37066
              BBB File Opened:
              10/18/1994
              Years in Business:
              36
              Business Started:
              8/1/1987
              Business Incorporated:
              8/25/1987
              Accredited Since:
              8/22/2012
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Business Management
              • Mr. James J. Galvin Sr., President
              Contact Information

              Principal

              • Mr. James J. Galvin Sr., President

              Customer Contact

              • Mr. Marty Denson, Manager
              • Mr. James J. Galvin Sr., President
              • Mrs. Kathleen Barrett, Office Manager
              • Mr. James J. Galvin Jr., Owner/Manager
              • Mr. Wayne Hill, Parts Manager
              • Mr. Robert Fleites, Service Manager
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              11 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/26/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I bought a car in Oct of 22 and found out that the carfax was inaccurate. The car had been damaged more than reported. Notified the dealership in Feb of 23 and they offered to make it right with me. I have since been waiting on them to do this and to call me back. I have called multiple times and left my number and never got a call back. They asked me what I wanted done and we came to an agreement of what they could do. This is the second time I have posted to BBB about this situation and the first one has been removed for some reason. I just want the business to do what they agreed to do.
              Read More
              Read 10 More Complaints

              Customer Reviews

              6 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Elda M

              11/20/2023

              I brought my car in for a routine oil change on 09 Nov 23. Jessica told me it would take 1 to 1.5 hrs; it actually took more than 3.5 hrs. If I had been given a more realistic timeframe I would have made other arrangements; instead I waited. I went to the desk to find out how much longer. My car was parked right there in the garage but no one bothered to tell me. It got even worse after that. Jessica wouldn’t do my paperwork until she finished the paperwork for 4 other people — those other people weren’t even there (I was the only customer in the office). But she made me wait anyway. I will mention here that I am disabled and I had a lot of difficulty standing, but Jessica didn’t care. She made me wait anyway. As a result, I was in pain most of the following day — thank you Jessica. I have emailed this complaint to Miracle Ford, but I haven’t yet gotten a response.

              Miracle Ford, Inc. Response

              11/22/2023

              Thank you for taking the time to share your experience. We apologize that your recent visit was not up to your expectations. Being a Disabled Veteran, I share your sentiment. We always try to estimate the accuracy of our stated wait times, but unfortunately these are just estimates and some services take a few minutes longer than others for a multitude of controllable and uncontrollable circumstances. Our suggestion to avoid any excessive wait times or other inconveniences in the future is to take advantage of our Mobile Service or Pick up and Delivery options. Both can be scheduled via Ford Pass or with our online scheduler via our website. In the meantime, we will ensure all of our Advisors review the Ford Guest Experience Guidelines to help us provide the best experience possible for all of our guests. We are always looking at ways to improve and hope to be able to serve you in a more efficient way that meets your expectations in the future. 
              Read 5 More Customer Reviews

              Local BBB

              BBB of Middle Tennessee

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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