BBB Accredited Business Profile

Franklin Kia

Franklin Kia

(615) 224-7973

Franklin Kia

6 years in business
1413 Murfreesboro Rd
Franklin, TN 37067-5026
BBB File Opened: 03/22/2011
Business Started: 03/01/2011
Business Incorporated: 01/27/2011 in TN
Type of Entity
Business Management
  • Mr. Daniel O'Brien, Operating Partner
Contact Information
  • Ms. Janine Vink, Human Resources
  • Customer Service: Mr. Tom Kuhn, General Manager
Business Category
  • Auto Dealers - New Cars
  • Auto Dealers - Used Cars
  • Auto Parts & Supplies - New
  • Auto Repair & Service

Alternate Business Names
  • Franklin Auto Acquisitions, Inc.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.


Additional Information

The company asks that consumers contact Tom Kuhn, General Manager at 615-224-7973 or prior to filing a complaint with BBB. BBB suggests consumers allow him 48 hours, excluding weekends and holidays, to resolve any concerns prior to filing a complaint with BBB.

Pattern of Complaints

This company has a pattern of complaint alleging customer service and sales practice issues.

Specifically, consumer complaints allege high-pressure sales tactics were used to close the sale at the time of their visit. Some of the customers provided BBB with "Spot Delivery" applications that allowed them to take the vehicle from the lot before financing had been approved. In one instance, the customer had the vehicle for 90+ days before she ret... Read More


This company offers the sales and service of new and used automobiles.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
BBB is evaluating a pattern of complaints before issuing a rating.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Franklin Kia

Franklin Kia


Customer Review Rating: