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Find a Location

Franklin Chrysler Dodge Jeep Ram has 1 locations, listed below.

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    Business ProfileforFranklin Chrysler Dodge Jeep Ram

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/18/2013

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers new and pre-owned auto sales, auto repair services and parts.

    Products & Services

    This company offers new and pre-owned auto sales, auto repair services and parts.

    Business Details

    Location of This Business
    1124 Murfreesboro Rd, Franklin, TN 37064-3007
    BBB File Opened:
    7/19/2011
    Years in Business:
    12
    Business Started:
    7/1/2011
    Business Started Locally:
    7/1/2011
    Business Incorporated:
    2/18/2011
    Accredited Since:
    11/18/2013
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Chrysler Dodge Jeep Ram of Franklin
    • TT of C. Franklin, Inc.
    Business Management
    • Mr. George Girjel
    Contact Information

    Principal

    • Mr. George Girjel

    Customer Contact

    • Mr. George Girjel
    • Mr. David Heimgartner, General Sales Manager

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/18/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I took my truck to there service department for repair,oil in radiator and number 2 cylinder miss fire.I was told several times will get to it tomorrow,after one month I was told waiting on after market ***************,I contacted warranty and they had not heard from dealership,they new nothing about it.dealership then actually does start working on it and put in head gaskets and new radiator,when they test drive it,number 2 cylinder still miss fitting.they let my truck sit a couple more days and write up another ticket saying I had recently had work done and brought it back with a ticking noise,another lie.then they replace cam to fix miss fire,they call me to pick it up,when I pick it up theres oil in new radiator,I was told they will not address it now,I have to leave it there.two days later Im called to pick it up again,I was told needed a flush,when I pick up vehicle ac doesnt work,so I have to leave it there again,they didnt recharge system after they had to reclaim system to do the work.200 miles after picking it up truck overheats and leaves me stranded on side of road,I contact service department at Franklin dodge and **** said let me see what I can do,while waiting I call tow truck and have it towed to different dealership.after 3 weeks of arguing with warranty,aul,I have it towed back to Franklin dodge,Im told by aul that Franklin must warranty there work, Franklin told me on nov 8 that the heads were being inspected and they would have an answer by nov 11.now nov 18 I have sent multiple texts asking whats up and phone calls,can not get an answer from them,Ive been without a truck since July 11,I have asked for a loner vehicle and been told no,very unprofensional and unwilling to fix my vehicle in a reasonable time.very little communication and very little honesty,I have dates and records of everything but honestly cant fit it all in on this complaint,
    Read More

    Customer Reviews

    8 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jason B

    1 star

    04/14/2023

    Promised a hardtop and spare key, NEVER GOT IT. SALESMAN NAME CAP

    Local BBB

    BBB of Middle Tennessee

    BBB Reports On

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