Customer reviews may be submitted directly from any BBB Business Review. For consumer convenience, some businesses may choose to have a direct link (or button) from their website to their customer review page on BBB.org. Once submitted, the reviewer will be required to confirm the review and their email address via email in order for the review process begin. Note: A valid email address is required to post customer reviews on BBB.org. No verbal reviews will be accepted.
Customer Review Verification Process
BBB offers the opportunity for customers to share their experiences with business via customer reviews. Like others that offer reviews, we’d like to be able to promise honest reviews from real customers, all the time. But like all review sites, our experience shows that is almost impossible to guarantee.
When BBB receives a customer review on a specific business we:
4. BBB has the right to not post any reviews we believe may be false.
As you read any customer review, including BBB’s, please keep in mind customer reviews are not an exact science but another tool to help you make wise purchasing decisions. We recommend you read multiple reviews from a variety of trusted sources. Thanks you for helping BBB build an ethical marketplace where consumers and businesses can trust each other.
What happens when I submit a review?