This Business Is Not BBB Accredited

MNL Truck Sales, Inc.

MNL Truck Sales, Inc.

(228) 214-1500

MNL Truck Sales, Inc.

10 years in business
14057 Fastway Ln
Gulfport, MS 39503-4620
Fax Numbers
  • (228) 214-1515
Additional Phone Numbers
  • (228) 206-3399
Additional Email Addresses
  • matthew_normand@yahoo.com
  • heather@macktruckdealer.com
  • matthew@macktruckdealer.com
BBB File Opened: 09/10/2010
Business Started: 04/26/2007
Business Incorporated: 04/26/2007 in MS
Type of Entity
Corporation
Business Management
  • Admin
  • Mr. Matthew Normand, Owner
Business Category
  • Truck Dealers
Additional Information
  • BBB regularly reviews a company’s file to monitor complaint activity and review files for patterns or high volumes of complaints from an industry standpoint. A recent review indicates consumer complaints are stating concerns of service, repair, refu...
  • BBB regularly reviews a company’s file to monitor complaint activity and review files for patterns or high volumes of complaints from an industry standpoint.

    A recent review indicates consumer complaints are stating concerns of service, repair, refund and customer service issues and stating the company was not being responsive to any form of communication.

    When contacted about this pattern, Mr. Matthew Normand, owner of the company, submitted a response stating the following:

    It has recently come to our attention that we had a sales person who was not responding to his customers and thus reflecting negatively on the standards and reputation that MNL Truck Sales strives to maintain.  Once we realized this employee did not reflect the MNL standard we terminated the employee and have taken great strides to research and humbly correct any misunderstandings and errors on our part.  New procedures, such as after sale customer satisfaction surveys, have been implemented and are providing invaluable feedback on how we may continually meet and exceed our customer's expectations.  We strive to always deliver as promised. All returns and qualifying repairs have been completed as of date.

    BBB is working with Mr. Normand to provide the opportunity for all previously unanswered and unresolved complaints to be answered and resolved.

Alternate Business Names
  • Coastal Truck and Equipment

MNL Truck Sales, Inc.

THIS BUSINESS IS NOT BBB ACCREDITED

MNL Truck Sales, Inc.

Customer Review Rating:

11%
89%

Composite Score: