This Business Is Not BBB Accredited

MNL Truck Sales, Inc.

MNL Truck Sales, Inc.

(228) 214-1500

MNL Truck Sales, Inc.

10 years in business
14057 Fastway Ln
Gulfport, MS 39503-4620
Fax Numbers
  • (228) 214-1515
Additional Phone Numbers
  • (228) 206-3399
Additional Email Addresses
  • matthew_normand@yahoo.com
  • heather@macktruckdealer.com
  • matthew@macktruckdealer.com
BBB File Opened: 09/10/2010
Business Started: 04/26/2007
Business Incorporated: 04/26/2007 in MS
Type of Entity
Corporation
Business Management
  • Admin
  • Mr. Matthew Normand, Owner
Business Category
  • Truck Dealers
Additional Information
  • BBB regularly reviews a company’s file to monitor complaint activity and review files for patterns or high volumes of complaints from an industry standpoint. A recent review indicates consumer complaints are stating concerns of service, repair, refu...
  • BBB regularly reviews a company’s file to monitor complaint activity and review files for patterns or high volumes of complaints from an industry standpoint.

    A recent review indicates consumer complaints are stating concerns of service, repair, refund and customer service issues and stating the company was not being responsive to any form of communication.

    When contacted about this pattern, Mr. Matthew Normand, owner of the company, submitted a response stating the following:

    It has recently come to our attention that we had a sales person who was not responding to his customers and thus reflecting negatively on the standards and reputation that MNL Truck Sales strives to maintain.  Once we realized this employee did not reflect the MNL standard we terminated the employee and have taken great strides to research and humbly correct any misunderstandings and errors on our part.  New procedures, such as after sale customer satisfaction surveys, have been implemented and are providing invaluable feedback on how we may continually meet and exceed our customer's expectations.  We strive to always deliver as promised. All returns and qualifying repairs have been completed as of date.

    BBB is working with Mr. Normand to provide the opportunity for all previously unanswered and unresolved complaints to be answered and resolved.

Alternate Business Names
  • Coastal Truck and Equipment

F

Pattern of Complaint

BBB regularly reviews a company’s file to monitor complaint activity and review files for patterns or high volumes of complaints from an industry standpoint.  A recent review indicates consumer complaints are stating concerns of service, repair, refund and customer service issues and stating the company was not being responsive to any form of communication.

When contacted about this pattern, Mr. Matthew Normand, owner of the company, submitted a ... Read More

Alert

Please see Additional Information and Complaint Detail

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for MNL Truck Sales, Inc. include:

  • 23 complaint(s) filed against business
  • Failure to respond to 18 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

MNL Truck Sales, Inc.

THIS BUSINESS IS NOT BBB ACCREDITED

MNL Truck Sales, Inc.

Customer Review Rating:

11%
89%

Composite Score: