Customer ReviewsforKeesler Federal Credit Union

I ******* ****** HAVE HAD SOME BAD EXPERIENCES AT THE SLIDELL LA. BRANCH ON GAUSE BLVD.

Went in to open a simple debit account and was told that I don’t have overdraft protection. I agreed and had no issue because it’s an account for small incidentals and recreation. I deposit $300-500 in the account each visit monthly. I have recently been being charged $25 in overdraft fees that make no sense. When I asked how could I overdraft when I can see and ONLY use what’s available , they claimed that they allowed it as a “promise”. Excuse me what ?! The money was taken from my available balance immediately. I asked the agent to go through my transactions with a calculator and she could not see where I didn’t have the funds. So I said , well why am I being charged ?! Then she went into a “ well your paperwork you signed said that you can’t dispute OD charges . So I asked , “ Well why did 4 of your agent submit request for refunds if this was an established rule that’s discussed when opening the account” . She had no answer . I am closing my account . This is absurd.

I've been with Keesler for over 20 years now without any issues. However, I recently opened a new credit card and it's been the WORST experience. If I didn't already take a hit to my credit for this, I would close it. I applied to upgrade my credit card and requested to have my husband on the card. I was told he can't be on the card or on my accounts based on something from YEARS ago that isn't even on his credit anymore. My husband has great credit and this doesn't make any sense to me. Why would I keep accounts at a credit union that my husband can't be on? I moved forward with the credit card application because I took the credit hit for it. I got approved but then was told I needed to provide proof of income that is deposited into my account and was told one of my sources of income couldn't be included even though it was last time. I added my husband as an authorized user and sent back the form on 12/14. My old credit card was closed without notice before the new cards were here and my husband was left at a gas station without payment at 6 in the morning. I had to call and get this reversed. I confirmed both cards were on the way. Then I received my card and my husband didn't have his. I had to call AGAIN to be told it was never ordered. Someone dropped the ball and didn't input his authorized user information. I requested an expedited card and was told they would call me with the tracking number. Here I am on the phone AGAIN because I was never given a tracking number for a card I have to be home to sign for. Then I was told there wasn't a call back listed in the computer for me. I've spent HOURS on hold the last two weeks and had to make numerous calls to constantly correct situations. It's been one thing after another and I really don't see a reason to stay with Keesler at this point, especially with how they have treated my husband and have handled this entire situation. I will also be filing a complaint with NSUA.

I would not recommend Keesler! I will be closing my account . I’ve never had this problem up until now. My job I get paid on the 7th and on the 22nd. Everyone got paid but me , their money reach their account. So I went to Keesler and the teller told me . “ oh it’s Columbus Day , your money will not hit your account until Tuesday!” Your job haven’t release your funds, you may have to call them. I told her that is not true! Everybody gets paid on the 7th no matter what. It had nothing to do with my job it’s Keesler!! Make a long story short. I called KFCU and told them my situation. The lady on the phone told me that KFCU is federal funded and they don’t have available funds until the FEDS releases it. She said some banks get paid earlier while Keesler don’t have that option!! (2) people told me two different things. When I checked my online banking it’s still saying pending direct deposit. They are holding my ******* money This is the worse bank ever as soon as I get paid I will be closing my account and going to another branch. I work 40 minutes away from my house I was depending on my money so that I can filled up my gas tank. Oh yeah not to mention the debit cards lol.. SMH

This is a small town credit union not for people who live and do business in Mobile, Al., We called for a payoff and talk to *****, however, she was not the one who said we needed to go in the office with a license to prove identity. We tried twice. No person living in Mobile, Alabama or this state need to do business with the Jack up Credit Union. We are trying to pay off a loan early and they are too small in their minds to undestan what they lost with us. No more personal or company business ever. We have always patronized our local credit union or *** Bank. Do use them no matter how low their interest rate may be. If you can not log in or remember certain information over the phone they act as if you are a criminal. That is a company that could not be in business. If you are a financial company like *** I can change passwords if I forget, and at any time. Never will we do business with Keesler Credit Union from Biloxi, Mississippi again in this world. Choosse your local credit union in our home town of Mobile.

We were charged over $300 in NSF fees from a purchase from Sam’s Club that we didn’t authorize and ended up finding two more scam charges that Keesler did not catch. The app does not work. I have checked my account before and had $500. I check my account again in an hour and it says -$200. It wasn’t until I found out that if you don’t calculate when Smart Change is taken out or rounded up, that it will overdraw your account. They don’t tell you this when you sign up. I’m constantly having to take money from our savings to put into our checking because of this. It wasn’t until I asked and shut it down, that the problem was solved. This is a scam. If I had known what I know now, I could have saved my family thousands of dollars in overdraft fees. They need to be investigated for this and should let their members know up front.

KFCU is very insensitive to members experiencing the wrath of our current economy. They offer zero options and opportunities for working with people who are trying to stay alive. They call and harass you and your references constantly-like my references would be able to make a difference. Perhaps if they initiated suggestions for working with people who are trying to pay their delinquent loans and debts, they might receive a more positive response. This economy sucks and is hurting millions of people! Acknowledge this and work WITH your members, not AGAINST them!