Business ProfileforHolmes Motors, Inc.

Initially I finance my vehicle ( 2015 Chyrsler Town and Country) with Holmes ********** in 2021. Since that time they had to make 3 major repairs to it startingin 2022: replace the transmission, replace the engine, and the fly *******. Those items were covered by a warranty they provided. Now in February 2024 I have had to replace the fly wheel myself not by Holmes but a more reputable company for $2000. While repaired that they also let me know that my transmission needs to be replaced again and engine too. I was very surprised to hear this. I call several times to try to speak with someone at Holmes ********** about the warranty on the work that they did and finally talked to the manger who then informed me that there warranties were I only good for 12 months and that they used old used parts or rebuilt parts. It appears that Holmes was only doing enough work to keep my car going a little while I faithfully continued to make my payments on time. They did not offer to help and the manager said he would email the service manager but I've never received a call back from them. I also called there headquarters in MS and am hoping to speak with an operations manager, but so far I've just been on hold. I just want my car fixed properly.