Respond to a Complaint


No business owner ever likes to hear complaints about their company from customers. At Better Business Bureau, we also understand that complaints are just a regular part of doing business. One consumer summed it up nicely, “I generally don’t mind if a company has a complaint or two. That’s just a part of doing business. I am more interest to see how they handled that complaint. That’s what makes a good company truly great.” (Consumer Research Focus Group – Minnesota 2011)

Complaints can provide opportunities for businesses to:

  • Retain a current customer/client
  • Gain insight and perspective to effectiveness of internal processes, operations, timelines and communications
  • Improve customer service and satisfaction
  • Make needed changes and adjustments
  • Provide a deeper level of transparency and understanding about the business
  • Reaffirm a company’s commitment to its customer, client and community

If your company has received a complaint from Better Business Bureau of Minnesota and North Dakota, please contact your company's assigned Mediation Coordinator by calling us at (800) 646-6222.

In addition, if you need additional dispute resolution services beyond traditional complaint handling, BBB provides mediation and arbitration services to area businesses for a nominal fee.

Complaint Handling Training for Businesses

Having handled more than 23,000 complaints in the past year, BBB of Minnesota and North Dakota is willing to share some of our complaint handling, dispute resolution and customer service skills with trainings designed for area businesses. For more information about complaint trainings, please contact Julie Kiedrowski at