Business Trainings


Better Business Bureau processed nearly 20,000 complaints with a 90% satisfied resolution rate! With that volume and the many years of experience, conflict resolution skills are our specialty. Now, we want to share those skills with you – our Accredited Businesses!

BBB offers several unique training opportunities for your staff that can be customized to fit the specific needs of your business. If you’re interested in developing your team’s active listening skills, providing improved quality customer service, learning the art of dispute resolution as well as the complex skill of diffusing anger – then we have many training opportunities available for you and your staff!

Here is a list of business training topics BBB covers:

  • Working through Conflict
  • Personal Styles Dealing with Conflict
  • Principles of Negotiation
  • How to Defuse Anger
  • Conflict Resolution: Telephone Techniques vs. Face-to-Face Communication
  • Generating Solutions to Difficult Situations
  • Open Ended Questions: Clarify the Real Issues

In addition, BBB staff members regularly give presentations to area businesses, non-profits, schools, government agencies and consumer groups on a wide variety of topics:

  • BBB Free Programs and Services for Consumers & Businesses
  • Business Ethics
  • Frauds and Scams Targeting Businesses and/or Consumers
  • Financial Literacy and Readiness with Military Personnel, Families and Veterans
  • Be Wise. Be Informed. Be Empowered. Educating seniors and senior care givers about fraud
  • Advertising Review
  • Industry Review, Challenges and Trends
  • Building Trust and Integrity Online
  • Selling With Integrity and Trust


To request a speaker or training, please email us at or call 651-699-1111 or 800-646-6222.