Business ProfileforWindow Concepts of Minnesota, Inc.

I had two windows, a patio door, and an entry door installed in July 2022. Really long story shortI had numerous problems, from day one, with both the products and the way they were installed. It took 16+ weeks just to get them back out to supposedly correct the issues, including having to have a new patio screen door (the original did not work properly)I was unable to open my patio screen door the entire summer of 2022. My entry door had to be adjusted so many times, I lost track (4-5x). Now, my new entry door is so scratched up from all the adjustments that it looks awful - my old door looked better. Their solution was to give me a small vial of paint for ME to touch up all the scratches! There was frost buildup on the hinges and door that winter. They told me that I probably had too much humidity in my house (never had an issue with humidity before), but it turned out that they didnt insulate around the door frame when they installed it. There were several other issues that had to be addressed over the last couple of years and it took forever to get them fixed (needed new screen door, second new screen door had to have new wheels, patio door was leaking water, patio door lock didnt work, and more). I was still having issues in October 2023. The biggest frustration is with my new entry door. It was extremely hard to get anyone out to fix anything and several times did not even receive a response. I wrote to the owner of the company on 1/5/2024 advising him of everything that has gone wrong since initial installation, along with photos, and never heard a word from him either, not even an acknowledgment. I guess as long as they have my money they dont care.One of my neighbors also used ***************** cracked window on install date, new patio screen door and adjustments needed, not getting responses and time to get repairs fixed. And, another neighbor had to have them out a couple of times too. None of us would recommend Window Concepts!