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Find a Location

Minnesota Rusco, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforMinnesota Rusco, LLC

    Window Installation
    BBB accredited business

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Minnesota Dept. of Labor & Industry Consent Order

    On March 30, 2023, the business entered into a Consent Order with the Minnesota Department of Labor and Industry (DLI). The Consent Order settles allegations that the business violated Minn. Stat. 326B.082, subd. 11 (b)(8)(9); 326B.46, subds. 1(a-c), 1b, 2: 326B.47; 326B.805, subds. 1 and 3and 326B.84 (2)(4)(12)(15) (2022). Under terms of the Consent Order, DLI granted their applications for a residential remodeler's license and plumbing contractors license, with the following conditions agree to by the business: to only transact business in the name they are licensed as; to notify DLI within 15 days of any changes in ownership, officers, business name, qualifying person and/or responsible licensed master plumber, and addresses; to ensure that all designated qualifying persons, licensed individuals and individuals performing plumbing work on behalf of the business are W-2 employees and all subcontractors who perform plumbing work on behalf of the business hold Minnesota plumbing contractor licenses. The business also agreed to pay $12,000.00 of a $25,000.00 penalty, with the balance stayed on the condition that the business fully complies with the terms of the Consent Order and has no future violations of any laws, rules or orders under DLI authority. The Consent Order was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details go to the below link.

    See all additional business information

    At-a-glance

    Customer Reviews

    4.54/5stars

    Average of 410 Customer Reviews

    Customer Complaints

    55 complaints closed in last 3 years

    19 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/30/1989

    Years in Business: 69

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    According to the information provided by MN Rusco they offer Windows, Doors, Bath Remodeling, Kitchen Restyling, Siding and General Remodeling.

    Products & Services

    Specialize in selling and installing Windows, Doors, Bath Remodeling, Kitchen Restyling, Siding and General Remodeling both interior and exterior. Having full time production and service staff and serve approximately 850 homes each year.

    Business Details

    Location of This Business
    5010 Highway 169 N, Minneapolis, MN 55428-4027
    BBB File Opened:
    9/1/1973
    Years in Business:
    69
    Business Started:
    1/1/1955
    Business Started Locally:
    1/1/1955
    Date of New Ownership:
    1/1/2004
    Business Incorporated:
    2/25/1955
    Accredited Since:
    8/30/1989
    Type of Entity:
    Corporation
    Alternate Business Name
    • Minnesota Shower & Bath, Rusco Kitchen Remodelers
    • Rusco Kitchen Remodelers
    • Minnesota Shower and Bath
    • Minnesota Rusco, Inc.
    Business Management
    • Mel Hazelwood, Founder
    • Mike Hazelwood, President
    • Jacob Deems, CEO
    Contact Information

    Principal

    • Mel Hazelwood, Founder
    • Mike Hazelwood, President

    Customer Contact

    • Jacob Deems, CEO
    Additional Contact Information

    Fax Numbers

    • (952) 935-9544
      Primary Fax

    Customer Complaints

    55 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/29/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    October 27, 2023, contracted with MN Rusco, salesperson Victoria ******* Waited the 3-day recission period, did not cancel. 11/15/23-contacted **** regarding concerns with size of the appliances in the bathroom. 12/5/23-Rusco-Remeasure, **** and ****, Project manager: Remeasured Delete cabinet over the toilet Add recessed mirror Add 21 vanity Add insulated tub January 30 2024: 9:17am-I SENT EMAIL TO **** AND JEN:1.*********, this is an attempt to get my project completed. You had me take a loan out with the company of your choice. You've had me waiting now for 3 months. I am requesting a refund of my money or a start and finish date for this project immediately. 1/30@1:37PM TC RUSCO. 2/5-TC FROM RUSCO-Manager, *********************************. Says they are waiting for a vanity. If I havent heard from them by Monday, call back. 3:51PM-TC FROM RUSCO , they will start next week, 1/31@10:33AM call from ***** TO SCHEDULE 2/7-2/9. Work initiated on 2/7 1.left shower/tub install unfinished. Contractor said *********** city inspector will not pass until finished. 2. electrician stated, Rusco needs to address the electrical issue behind the medicine cabinet before replacing the medicine cabinet 3. no medicine cabinet reinstalled. I have made several calls to Rusco, the salesperson, the manager who told me to call as needed-doesn't answer my calls and the project manage who I've never talked to. I need this project finished ASAP......Rusco has 30K of my money but I to date don't have a finished bathroom.
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    Customer Reviews

    410 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Cory B

    1 star

    04/14/2024

    They absolutely fumbled my home project. They ordered the wrong cabinet, Installed the trim wrong so that it sticks out. They did not seal the floor behind the toilet where the water leaks, THEY INSTALLED MY TOILET WRONG causing a leak into my downstairs. The installors told me they would not install the ceiling panel with popcorn ceiling so I had to remove it myself if I wanted it. Absolutely ridiculous.

    Local BBB

    BBB of Minnesota and North Dakota

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