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          Russel Williams Window Cleaning has 1 locations, listed below.

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            Business ProfileforRussel Williams Window Cleaning

            Window Cleaning

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            According to the information provided by Russel Williams Window Cleaning, this company offers residential, new construction, and small business window cleaning, as well as chandelier, ceiling fan, and blind cleaning.

            Business Details

            BBB File Opened:
            4/17/2008
            Years in Business:
            17
            Business Started:
            3/1/2007
            Business Started Locally:
            3/1/2007
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Russel Williams Home Services LLC
            Business Management
            • David Felt, Owner/Manager
            Contact Information

            Principal

            • David Felt, Owner/Manager

            Customer Contact

            • David Felt, Owner/Manager
            Additional Contact Information

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/18/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            On 11/11, we agreed to have our holiday lights installed between 11/15 - 11/17. When I called on 11/17 they noted they were very busy, have scheduling issues as they had an influx of installs, and reminded me that the package I purchased was the 'minimum' package, therefore making me feel like I was deprioritized. When I asked what we can to do remedy the situation, the company did not want to take any blame for their actions, but acknowledged that I was frustrated. When I mentioned I would leave a comment on the BBB site regarding this issue, they asked me if I would like to cancel the install, to which I said no as I have four children looking forward to Christmas lights on the house. They then took offense since I mentioned I would reach out to the BBB and cancelled the install. On 11/11 when I committed to the install, I had several other vendors with cheaper prices, however I needed lights installed by 11/20 for a holiday party at my house, and I was willing to pay a premium for timing and for positive reviews on the company. Unfortunately the company did not follow through with through with their agreement and took advantage of me when I said I could not cancel as my children were looking forward to having the Christmas lights up ASAP. I am now in a bind where I am still getting quotes from other vendors, which I expect will be higher priced due to the seasonality and availability to put Christmas lights on my house as most schedules are now filled up. If I am able to get another vendor to put on the holiday lights, I am asking that Russel Williams pay the difference between what I would have paid them versus what I will be paying the new vendor as well as other inconvenience charges for my time to complete a job that should have already have been completed per our agreement.
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            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB of Minnesota and North Dakota

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