Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Aquarius Home Services has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Aquarius Home Services

      3182 Country Dr Saint Paul, MN 55117

      BBB Accredited Business
    • Aquarius Home Services

      5520 Blueberry Ln NW Bemidji, MN 56601-8100

      BBB Accredited Business
    • Aquarius Home Services

      3608 State Highway 29 N Alexandria, MN 56308-7928

      BBB Accredited Business
    • Aquarius Home Services

      1103 N Nokomis NE Alexandria, MN 56308

      BBB Accredited Business
    • Aquarius Home Services

      13534 Cypress Dr S, Baxter, MN 56425

      BBB Accredited Business

    Business ProfileforAquarius Home Services

    Water Purification Equipment
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    4.69/5stars

    Average of 147 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/25/1987

    Years in Business: 38

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    According to the information provided by Aquarius Home Services, this company offers water conditioning, filtration, and plumbing products and services. Additionally Aquarius provides heating and cooling services, such as; repair or replace furnace and air conditioners. 

    Products & Services

    Installation, repair and maintenance on all makes and ages of furnaces, air conditioning units and air quality systems.

    Business Details

    This is a multi-location business.

    Find a Location

    Aquarius Home Services has 17 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Aquarius Home Services

        3182 Country Dr Saint Paul, MN 55117

        BBB Accredited Business
      • Aquarius Home Services

        5520 Blueberry Ln NW Bemidji, MN 56601-8100

        BBB Accredited Business
      • Aquarius Home Services

        3608 State Highway 29 N Alexandria, MN 56308-7928

        BBB Accredited Business
      • Aquarius Home Services

        1103 N Nokomis NE Alexandria, MN 56308

        BBB Accredited Business
      • Aquarius Home Services

        13534 Cypress Dr S, Baxter, MN 56425

        BBB Accredited Business
      Headquarters
      3182 Country Dr, Saint Paul, MN 55117
      BBB File Opened:
      11/1/1987
      Years in Business:
      38
      Business Started:
      1/1/1986
      Business Started Locally:
      1/1/1986
      Accredited Since:
      11/25/1987
      Alternate Business Name
      • Aquarius Water Conditioning, Inc.
      • Freedom Heating & Air Conditioning
      • Kath Heating, Air Conditioning and Electric
      • Magic Water Softener Services
      • Thompson Heating & Air Conditioning
      • Hanson Quality Plumbing
      Related Businesses
      • Aquarius Water Conditioning

      Business Management
      • Tim Fier, Marketing Director
      • Kacie Dougherty, Manager
      • Jeffrey Dougherty, CEO/Owner
      Contact Information

      Principal

      • Tim Fier, Marketing Director
      • Jeffrey Dougherty, CEO/Owner

      Customer Contact

      • Tim Fier, Marketing Director
      • Kacie Dougherty, Manager
      Additional Contact Information

      Fax Numbers

      • (651) 777-0437
        Primary Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/08/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      the issue I am having is the system that was installed does not work. I have magnesia bacteria in my well that makes my water smell bad. the rep told me a filter system would work. which he installed I paid over 7k for this system. I called back after install and he said we needed another filter installed so we would have two filters. that has not worked either. I have called numerous times as now I still have the smell and the additional problem of zero water pressure. my dishes and laundry do not come out clean as i have so little water pressure do to the filters. the first tech said you have to change your filters more often which helped marginally. I was changing them out every two weeks but still no water pressure. Tech came out again and said I do not need any of the things that were sold to me as they have a similar system to what i was running with ******** which was a pretreatment chlorine type solution. he said the sales guy should have known this and there is no way I am going to have a resolution or any water pressure with the way the system was set up. I should not have well over 7k for a system that does not fix my issue and only added more problems. the local office has not been able to correct the issue my service address is ****************************************************************** ***********************
      Read More

      Customer Reviews

      147 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      John M

      5 stars

      04/19/2024

      Cody did an excellent job in completing maintenance of our water softener system. He took a lot of time to test the water and to verify everything was working properly. He did a good job explaining everything to me.

      Local BBB

      BBB of Minnesota and North Dakota

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.