BBB Accredited Business Profile

Evine

(800) 747-4178

Evine

26 years in business
Headquarters
6740 Shady Oak Rd
Eden Prairie, MN 55344-3433
Fax Numbers
  • (952) 943-6133
Additional Phone Numbers
  • (952) 943-6000
Additional Email Addresses
  • lzagorski@evine.com
  • lelhard@evine.com
BBB File Opened: 10/16/1991
Business Started: 06/01/1991
Business Started Locally: 06/01/1991
Type of Entity
Corporation
Business Management
  • Lisa Zagorski, Senior Supervisor
  • Laura Elhard, Manager
Business Category
  • Television Home Shopping
  • Internet Shopping

Products & Services
According to information provided by the business, EVINE LIVE offers a variety of national brands and proprietary products in the categories: jewelry, watches, apparel, health and beauty, home decor, collectibles,consumer electronics and housewares
Service Area
We service the following area(s): Twin Cities Metro - 11 County
Alternate Business Names
  • Formerly ShopNBC
  • ValueVision Media Inc
  • ShopHQ
  • Evine Live, Inc.
Methods of Payment
  • Visa, MasterCard, American Express, Discover, Evine Credit Card, PayPal (online only)

Refund & Exchange Policy: 

If any item received from Evine does not meet your expectations, you may return or exchange the item within 30 days of when you receive the item.  Evine will not issue credit for items that have been altered or damaged.

We offer two return options. You may choose to either return your item for a full refund of the purchase price, less the applicable shipping and handling charges back to your original method of payment; or, you may request an exchange for the same item. You may also reorder the item today and then return your original item for a refund.

Refunds:
-  Refunds will be issued to the original method of payment used. Refunds to credit cards are applied immediately upon processing, but may not appear on your billing statement for up to two billing cycles.

-  Original shipping and handling charges and the easy return SmartLabel fee are not refundable.

Exchanges:
-  If you would like to make an exchange, please include the color and/or size you wish to receive.
Exchanges can only be made for items being returned to our Bowling Green, Kentucky locations
With an exchange we will first refund your original order and then place a new order for you based on the information included on the exchange form sent with your return.

-  Please allow 5 business days from the day Evine receives your item to see your exchange order under "My Account". If you have an email address on file, you will receive an order confirmation email, as well as a shipping confirmation email so you can easily track the progress of your package.

Complete Return Policy: http://www.evine.com/p/help/returns/evine-returns/#ReturnPolicy

BBB accredited business

A+

Overview

EVINE Live Inc. (formerly ValueVision Media, Inc) is a digital retailer that operates as Evine, a 24/7 interactive shopping and entertainment experience focusing on new & proprietary products in fashion, jewelry, watches, beauty, home and CE.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Business Profile

24 hours a day, 7 days a week
Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Evine

Evine

BBB ACCREDITATION SINCE 12/19/2007

Customer Review Rating:

91%

Composite Score: