BBB Accredited Business Profile

Evine

(800) 747-4178

Evine

25 years in business
Headquarters

6740 Shady Oak Rd
Eden Prairie, MN 55344-3433

Fax Numbers
  • (952) 943-6133
Additional Phone Numbers
  • (952) 943-6000
Additional Email Addresses
  • lzagorski@evine.com
  • lelhard@evine.com
BBB File Opened: 10/16/1991
Business Started: 06/01/1991
Business Started Locally: 06/01/1991
Type of Entity
Corporation
Business Management
  • Laura Elhard, Manager
  • Principal: Lisa Zagorski, Senior Supervisor
Contact Information
  • Laura Elhard, Manager
  • Principal: Lisa Zagorski, Senior Supervisor
Business Category
  • Television Home Shopping
  • Internet Shopping

Products & Services
According to information provided by the business, EVINE LIVE offers a variety of national brands and proprietary products in the categories: jewelry, watches, apparel, health and beauty, home decor, collectibles,consumer electronics and housewares
Service Area
All 50 States
Alternate Business Names
  • Formerly ShopNBC
  • ValueVision Media Inc
  • ShopHQ
  • Evine Live, Inc.
Methods of Payment
  • <p>Visa, MasterCard, American Express, Discover, Evine Credit Card, PayPal (online only)</p>
Refund & Exchange Policy: 
<p>If any item received from Evine does not meet your expectations, you may return or exchange the item within 30 days of when you receive the item.&nbsp; Evine will not issue credit for items that have been altered or damaged.</p><p>We offer two return options. You may choose to either return your item for a full refund of the purchase price, less the applicable shipping and handling charges back to your original method of payment; or, you may request an exchange for the same item. You may also reorder the item today and then return your original item for a refund.</p><p>Refunds:<br />-&nbsp; Refunds will be issued to the original method of payment used. Refunds to credit cards are applied immediately upon processing, but may not appear on your billing statement for up to two billing cycles.</p><p>-&nbsp; Original shipping and handling charges and the easy return SmartLabel fee are not refundable.</p><p>Exchanges:<br />-&nbsp; If you would like to make an exchange, please include the color and/or size you wish to receive. <br />Exchanges can only be made for items being returned to our Bowling Green, Kentucky locations<br />With an exchange we will first refund your original order and then place a new order for you based on the information included on the exchange form sent with your return.</p><p>-&nbsp; Please allow 5 business days from the day Evine receives your item to see your exchange order under "My Account". If you have an email address on file, you will receive an order confirmation email, as well as a shipping confirmation email so you can easily track the progress of your package.</p><p>Complete Return Policy: <a href="http://www.evine.com/p/help/returns/evine-returns/#ReturnPolicy">http://www.evine.com/p/help/returns/evine-returns/#ReturnPolicy</a></p>

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Overview

EVINE Live Inc. (formerly ValueVision Media, Inc) is a digital retailer that operates as Evine, a 24/7 interactive shopping and entertainment experience focusing on new & proprietary products in fashion, jewelry, watches, beauty, home and CE.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

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Evine

Evine

BBB ACCREDITED SINCE 12/19/2007

Customer Review Rating:

Positive
4%
Neutral
3%
Negative
93%

Composite Score:

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