Business ProfileforMy Rental History Report

I am currently homeless and in the process a finding a new apartment. I applied for a rental property that is using this company to do their background check. My partner and I both applied on 9/13/2022 and they were holding the rental unit for us pending my background check clearing. For some reason this company started giving the rental company the run around and saying that they could not find any information and kept pushing back the due date for when they would clear the background check. The rental company asked me to go to the county office in my city of ********** to try to find out why this rental history company is not releasing the information for my background check. When I went to the county they said there is no issue or anything on my background check that would prevent me from getting an apartment. The county office also said they never received a request for the background check from this company. Each time I called they told me I had to wait a few days for it to clear. I ask to be escalated to their supervisor because the agent I was in communication with started being rude and wouldnt answer my questions and became argumentative. I was told the supervisor would call me back because he was in a meeting, I never received a callback. I called back again and it was the same response and I still have not been able to speak to a supervisor. They also stop communicating with rental company and wouldnt answer their phone call. I had the county send me a copy of my background check and sent it to the rental company. They then sent it to them and this company wouldnt accept it because they want it to come to them directly from the county. I believe this company is discriminating against me and is purposely preventing me from being able to rent a place to live. I applied to other places and never had an issue with my background check clearing. The rental place had to cancel my application because of this and I am still homeless.