Business ProfileforRasmussen University

It brings me great sadness that I must submit this complaint, because staff had treated me with kindness & helped me every step of the way. I really enjoyed my time here. I would have reviewed them with nothing but positivity if it werent for the ridiculous sum of money I am obligated to pay them due to misunderstandings, mistakes, delays, & no fault of my own. I was to start classes & saw that my financial aid had not covered any of my owed balance in the portal yet & had an alert. I was reassured that financial aid had just not went through yet, but wouldso I started. Daily, Id log in to see that I owed this school over $3,700. I called with concerns again. This time I was told that it was because I, somewhere along the line, merely clicked self pay by accident & they needed new forms from me & not to worry. Great, I did them. Then one day the portal said that my financial aid [was] reviewed & I had the same balance owed! I called upset & explained I cannot pay this. My husband just lost his job. They explained that upon further investigation I attended another school too close to the quarter I applied there. Financial aid would not be covering anything until next quarter. Understand that I like this school, but would [not] have attended had I known this/anyone made me aware of this. When I applied I told them when I left my last school, they even reviewed my transcripts. I had no choice but to set up a payment plan. I was told I was approved for $100 a month payment plan. One day I tried to make my second payment & the option in the portal was just gone. I then got a call from their collections department. They rudely interrupted me stating, $100 is not enough. The lowest payment we will be able to take is $300 a month. I was horrified. Over $3700 for 2 classes that I would not have attended had I known financial aid wasnt going to cover. I cant afford this. This will hit & destroy my credit which has never had a negative **** against it. I am broken.