Business ProfileforRightMark Plumbing, LLC

My first interactions with RightMark were positive. Mark took the time to talk us through a whole list of minor issues that were flagged in our home inspection. When he let us know his pricey hourly rate, we pared down our list significantly to the red-flagged items only. By then, however, we'd shown our cards as naive first-time homeowners. When Mark's plumber arrived, he didn't have the updated pared down list, so we had to pay for the time it took to explain the updated list. When the plumber took off the toilet to change the wax ring, he told us our toilet was beyond repair and asked us whether we wanted to buy a new toilet then and there. We had to take him at his word, and we really had no choice but to say yes because we only have one bathroom and we don't have a car. We ended up having to pay for the plumber's time to pick up the toilet plus the marked-up price on the toilet plus time to retrieve a different seat because he picked up the wrong one the first time around. We also had to pay for the time it took for the plumber to find out from Mark how much the toilet would cost. Mark was in a meeting when the plumber first called, so we had to pay for the plumber to wait for Mark's response. And the plumber wasn't clear in the quote that he gave for the toilet whether it was for parts or parts and labor. I misunderstood that the quote was for parts and labor. In the end, to replace the wax ring and the toilet, dispose of the old toilet, and to have one pipe connection manually tightened and one gas pipe capped, we paid a whopping $851. RightMark doesn't provide a fairly priced service.