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Find a Location

Minneapolis Saint Paul Plumbing Heating & Air has 1 locations, listed below.

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    Business ProfileforMinneapolis Saint Paul Plumbing Heating & Air

    Plumber
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.88/5stars

    Average of 224 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/4/1989

    Years in Business: 106

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    According to the information provided by Minneapolis St. Paul (MSP) Plumbing Heating and Air, this company provides plumbing, heating, air conditioning, drain cleaning service to the St Paul, Minneapolis and Suburban area since 1918.

    Business Details

    Location of This Business
    640 Grand Ave, Saint Paul, MN 55105-3498
    BBB File Opened:
    4/1/1976
    Years in Business:
    106
    Business Started:
    1/1/1918
    Business Started Locally:
    1/1/1918
    Accredited Since:
    10/4/1989
    Type of Entity:
    Corporation
    Alternate Business Name
    • MSP Plumbing Heating Air
    • St. Paul Plumbing & Heating Company
    • St. Paul Heating and Cooling
    Business Management
    • Dave Napier, General Manager
    • Steve France, Installation Manager
    Contact Information

    Principal

    • Dave Napier, General Manager

    Customer Contact

    • Dave Napier, General Manager
    • Derrick Rangel, Customer Success Manager
    Additional Contact Information

    Fax Numbers

    • (651) 228-9201
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/01/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    MSP heating and plumbing installed a new furnace and a/c unit in my home in November. During the installation of the furnace they damaged my floor. I was told they would fix the floor, I have additional tiles, no problem. They sent a repair person without an appointment who left without doing the work after I told him about the subsurface under the tiles. I have called MSP three times and sent a letter to the general manager. All of my communication has been ignored. I have not heard back from my messages.
    Read More

    Customer Reviews

    224 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Barbara C

    5 stars

    04/19/2024

    Allen K(spelling?) was great. Spent time tuning up furnace & even took photos of the internal views and the measured numbers of different components. He worked on the thermostat & explained settings to me. Did not feel there was any reason to up sell me products or services, which I really appreciated! I would request Allen again.

    Local BBB

    BBB of Minnesota and North Dakota

    BBB Reports On

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