This Business Is Not BBB Accredited

My Pillow, Inc.

My Pillow, Inc.

(800) 308-1299

My Pillow, Inc.

13 years in business
343 E 82nd St STE 102
Chaska, MN 55318-2354
Additional Phone Numbers
  • (952) 442-6199
  • (855) 974-5569
Additional Email Addresses
  • orders@mypillow.com
Additional Website Addresses
  • http://www.mymiraclepillow.com/
BBB File Opened: 02/10/2010
Business Started: 05/01/2004
Business Started Locally: 05/01/2004
Business Incorporated: 07/01/2009 in MN
Type of Entity
Corporation
Business Management
  • Michael Lindell, CEO
  • Principal: Sherry Miles, Manager of Customer Operations
Contact Information
  • Michael Lindell, CEO
  • Principal: Sherry Miles, Manager of Customer Operations
Products & Services
The patented MyPillow comes in S/Q and King size. MyPillow is antimicrobial, non allergenic and designed for washing and drying.
Service Area
ABERCROMBIE, ND, ABSARAKA, ND, ADA, MN, ADAMS, MN, ADOLPH, MN, ADRIAN, MN, ADRIAN, ND, AFTON, MN, AGATE, ND, AH GWAH CHING, MN, AITKIN, MN, AKELEY, MN, ALAMO, ND, ALBANY, MN, ALBERT LEA, MN, ALBERTA, MN, ALBERTVILLE, MN, ALBORN, MN, ALDEN, MN, ALDRICH, MN, ALEXANDER, ND, ALEXANDRIA, MN, ALFRED, ND, ALICE, ND, ALKABO, ND, ALMELUND, MN, ALMONT, ND, ALPHA, MN, ALSEN, ND, ALTURA, MN, ALVARADO, MN, AMBOY, MN, AMBROSE, ND, AMENIA, ND, AMIDON, ND, AMIRET, MN, ANAMOOSE, ND, ANDOVER, MN, ANETA, ND, ANGLE INLET, MN, ANGORA, MN, ANGUS, MN, ANNANDALE, MN, ANOKA, MN, ANTLER, ND, APPAM, ND, APPLETON, MN, ARCO, MN, ARDOCH, ND, ARENA, ND, ARGUSVILLE, ND, ARGYLE, MN, ARLINGTON, MN, ARNEGARD, ND, ARTHUR, ND, ARVILLA, ND, ASHBY, MN, ASHLEY, ND, ASKOV, MN, ATWATER, MN, AUDUBON, MN, AURORA, MN, AUSTIN, MN, AVOCA, MN, AVON, MN, AYR, ND, BABBITT, MN, BACKOO, ND, BACKUS, MN, BADGER, MN, BAGLEY, MN, BAKER, MN, BAKER, ND, BALATON, MN, BALDWIN, ND, BALFOUR, ND, BALTA, ND, BANTRY, ND, BARNESVILLE, MN, BARNEY, ND
Alternate Business Names
  • My Pillow Direct, LLC
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Refund & Exchange Policy: 
MyPillow Standard/Queen and King size pillows come with a 10 Year Warranty and a 60-Day Comfort Guarantee. The 10 Year Warranty covers workmanship, and material defects.

The 60 Day Comfort Guarantee: If you are not 100% satisfied with your MyPillow simply call customer service at 952-442-6199 to receive return information.

You will be refunded the full original purchase price (less shipping costs).

The Mattress Topper comes with a 3-Year Warranty for workmanship and material defect and a 30-day Comfort Guarantee.

"Pet Pillows": all sales are final

F

Advertising Review

On August 23, 2016, BBB contacted MyPillow regarding their ongoing Buy-One Get-One Free offer advertised nationally and on their website.  Specifically, BBB noted th... Read More

Government Action

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. For more information ple... Read More

Pattern of Complaint

BBB files indicate that this business has a pattern of complaints concerning the on-going Buy-One-Get-One (BOGO) offer for the premium pillow offered on their websit... Read More

Overview

MyPillow®s are sold at My Pillow's web & retail stores, major retailers and trade shows.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for My Pillow, Inc. include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Government action(s) against the business
  • Advertising issues found by BBB
Our Customer Service Department is Open Monday-Friday 7AM-9PM CST; Saturday & Sunday 8AM-8PM CST.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

My Pillow, Inc.

THIS BUSINESS IS NOT BBB ACCREDITED

My Pillow, Inc.

Customer Review Rating:

Positive
68%
Neutral
2%
Negative
30%

Composite Score:

0 3