Business ProfileforMotorwerks BMW

Beware buying a newer BMW vehicle-if you have an accident and need repair -you may be caught between your insurance company’s out dated 30 day limit on a loaner and BMW-saying no replacement parts are available on new vehicles for up to a year. As a single woman, who recently lost her job, this leaves me with $900 per month for the lowest cost car rental, plus payment of my BMW car payment =$1350/ month with no end in sight. It’s a BMW issue and they won’t provide a loaner, nor have they offered to pay my rental costs while awaiting the part and repair. I wish I’d purchased a Suburu Outback or an American made product instead of spending so much on a luxury car, I can’t get repaired. I was promised action and called them back. No status update in several days. I’ve been without my car for about 5 weeks now. I’d rather return the car and get my money back. It’s not an isolated incident. Master Collision Repair told me someone with an X5 just had to buy another car because BMW said his part’s earliest availability isn’t until September!!! BMW won’t even take a part off a new vehicle to support their current customers. Not a fan of BMW Sakes and Service nor Safeco/Liberty Insurance’s loaner policy anymore!