Business ProfileforLuther Hopkins Honda

We purchased a new 2023 Honda Pilot from Luther ******* Honda in June 2023 with a full extended warranty. The automatic trunk stopped working anytime it was below 40 degrees. The car has less than 5K miles on it. We brought it in for repair to Luther Hopkins Honda on 1/11/23. My husband pulled in and a guy told him proceed to the desk to check in. He stood at the desk waiting to be checked in for 20 minutes before anyone acknowledged him and then was scolded by *****, who checked him in because he wasnt standing by his car. We explained the issue in full. They did not bother to test it in the cold and simply reset the system and said it was fixed. My husband picked it up later that night and tried to use it within 30 mins and it would not work. Several other features were no longer working as well and the settings were wiped out with no heads up or warning. I immediately called but service was closed and I spoke with a super nice gentleman at the answering service whom took my message. My husband drove the car back up first thing on 1/12 and re-explained the issue. He spoke with ************************* who was very nice and apologetic. They acknowledged they got the auto trunk to fail but blamed Honda tech line for not finding a solution. We spoke with ********************* that asked to keep our car over the weekend to work on it and assured us the would be open MLK day. We heard nothing over the weekend and called them again on 1/15 and they told us they didnt work on it over the weekend and couldnt do anything today because the tech line was closed even after they said it was open on Friday. ********************* assured us on 1/15 she would call first thing 1/16. We never heard from anyone so we had to call at 1:30pm and they said my car was still not fixed and we couldnt pick it up because it was in pieces. ********************* has been rude and has not apologized once for any of this and repeatedly lies to us. The absolute worst customer service experience.