Business ProfileforLuther Brookdale Chevrolet

I am Very disappointed in my service I brought my vehicle to be serviced on 12/27/2022 for whatever the check engine light was on for they did a diagnostic and said that my throttle body needed to be fixed I told them to fix everything and they told me that they only fixed the ac compressor when they first stated that the throttle body needed to be replaced. I brought my car back again on 06/09/2023 because my car started to do the same thing that I brought it into the shop for in the first place and they turn around and tell me that my throttle bottle has to be replaced again along with a bunch of other things that come out out $2500. They finessed me out of my money because I’m a young black girl and they know that they were wrong .

When the complainant brought the vehicle in in December, two issues were addressed. Firstly, the condenser of the vehicle was replaced, due to issues with the charge air cooler. Separately, the throttle body was cleaned, but not replaced. The dealership has documentation verifying that the owner of the vehicle was told the throttle body was not being replaced. 

When the vehicle was brought back to the dealership on June 13 for a check engine light diagnosis, it was discovered that the throttle body was once again dirty. After further inspection, the technician discovered this was due to a valve blockage. This is a common issue for this type of vehicle. The issue was explained to the customer and a repair quote was provided. At this time, the complainants boyfriend became verbally abusive to the service employees, to the extent that managers had to intervene and ask him to leave. The diagnostic fee was waived, and the customer took the vehicle and left the premises. 

While we understand that this is a frustrating situation for the customer, due to the verbal altercation on June 13, the dealership is not willing to service this vehicle further. 

We hope the above information is helpful. If you have any further questions on this matter, please contact ***********************, Service Manager at Luther Brookdale Chevrolet at ***************************************************************** or ************.