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          Find a Location

          Grand Rapids Chevrolet GMC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforGrand Rapids Chevrolet GMC

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/21/2016

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            According to the information provided by Grand Rapids Chevrolet GMC, Inc., this company offers new and used vehicles. Also provides full service and body shop.

            Business Details

            BBB File Opened:
            8/13/2009
            Years in Business:
            16
            Business Started:
            1/15/2008
            Business Started Locally:
            1/15/2008
            Business Incorporated:
            1/15/2008
            Accredited Since:
            12/21/2016
            Type of Entity:
            Corporation
            Alternate Business Name
            • Grand Rapids Chevrolet GMC Inc.
            Business Management
            • Jake Lorentz, General Manager
            • Leigh Lonson, President/General Manager
            Contact Information

            Principal

            • Leigh Lonson, President/General Manager

            Customer Contact

            • Jake Lorentz, General Manager
            • Leigh Lonson, President/General Manager
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/04/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I purchased a truck from this dealership and within the 30days and under **** miles this truck and not dealership left me stranded. I have been trying to come to a resolution with the dealership for them to either take the truck back and refund me downpayment + accessories I put on it OR have the truck towed back to their dealership where only then I was told then they could help me. The tow cost from *********, ** would be substantial however this dealership will not even offer me a loaner. I need a vehicle for work and would like to just get my down payment back and they can take the truck back and we can resolve the personal items that were left in the truck later. I have called several times to try and work with the dealership on a solution to the issue but seems a no call back means we are not going to help you type mentality.

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            david T

            1 star

            10/21/2023

            bought new c8 corvette put deposit down of 1000 on car flew in bought car paid car in full we forgot about deposit told them at signing. they agreed and told us send check next business day. that was 29 days ago. multiple calls they promised they sent it 4 times and then whoops sorry we forgot. no title no $1000 back at this point going to lawyer and turning into attorney General office for fraud

            Grand Rapids Chevrolet GMC Response

            10/25/2023

            Thank you for discussing this issue with us. We appreciate your patience as we worked through all of this. According to our records, the documents and a check have both been delivered. We are so sorry for the delay and inconvenience this has caused you. Thanks again for letting us make things right.

            Local BBB

            BBB of Minnesota and North Dakota

            BBB Reports On

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