Business ProfileforGilleland Chevrolet Cadillac, Inc.

We purchased a 2013 Nissan Altima for our son for college July 2021. We noticed the car had a broken windshield, the AC did not work, it had one set of keys, and the battery was corroded. This was our third vehicle purchased from Gilleland. The salesman, Ben said they would fix the AC and battery but told us to turn in the cracked windshield to our insurance company after we buy it stating, “it doesn’t really matter who’s insurance covers it”. Bad business!! They did fix the AC and batter, however, that was not the problem it was the coolant system. We also looked into another key fob because the saleman told us it would be inexpensive to get a replacement. We called a Nissan dealer who informed us that would cost near $600 to replace. We contacted Gilleland who would not help us get a replacement. Also, we have continued to have issues with the coolant system. We called their service department who tells us they only refilled the Freon but it took them three times because their machine wasn’t working. That was a lie, we found the service slip stating it was the fans for the coolant system. We will never work with Gilleland again. Very disappointed, especially since we are return customers.

We apologize you didn't feel you had a 5-star experience. We did look into the **************** on file and found that you purchased an "as-is" 2013 ****** Altima for your son. At time of sale we agreed to charge the ** and clean the battery terminals. Unfortunately, at the time our ** unit was sent in for repairs. When the machine was returned to us we recharged his ** and found it still wasn't blowing cold air. After further diagnosis, we found that the cooling fans weren't kicking in and a fuse was blown. We replaced the fans and the fuse at no charge to you and the ** was working. The repairs were completed on July 28th, 2021 and we have no record of any communication from you regarding the cooling system since you picked the car up. We warranty all of our work and would be happy to further diagnose any problems you may be having at this time, please contact our Service Team if you would like to schedule a follow-up appointment.