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      Country
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          Find a Location

          CenterPoint Energy has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • CenterPoint Energy

              6161 Golden Valley Rd Minneapolis, MN 55422-4441

              BBB Accredited Business
            • CenterPoint Energy

              505 Nicollet Mall Minneapolis, MN 55402-1141

              BBB Accredited Business

            Business ProfileforCenterPoint Energy

            Natural Gas Companies
            Multi Location Business
            BBB accredited business

            Additional business information

            Additional Info:
            2013 Torch Awards Winner
            See all additional business information

            At-a-glance

            Customer Reviews

            1.41/5stars

            Average of 68 Customer Reviews

            Customer Complaints

            109 complaints closed in last 3 years

            43 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/22/1970

            Years in Business: 154

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            According to the information provided by CenterPoint Energy, this company offers natural gas distribution.

            Business Details

            This is a multi-location business.

            Find a Location

            CenterPoint Energy has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • CenterPoint Energy

                6161 Golden Valley Rd Minneapolis, MN 55422-4441

                BBB Accredited Business
              • CenterPoint Energy

                505 Nicollet Mall Minneapolis, MN 55402-1141

                BBB Accredited Business
              BBB File Opened:
              4/1/1970
              Years in Business:
              154
              Business Started:
              1/1/1870
              Business Started Locally:
              1/1/1870
              Business Incorporated:
              1/1/1882
              Accredited Since:
              4/22/1970
              Type of Entity:
              Corporation
              Alternate Business Name
              • Home Service Plus
              Business Management
              • Robin Hougdahl
              • Meike Hengelfelt, HSP Marketing Manager
              Contact Information

              Principal

              • Robin Hougdahl

              Customer Contact

              • Robin Hougdahl
              Additional Contact Information

              Fax Numbers

              • (612) 321-5056
                Primary Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              109 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/26/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Called CenterPoint Energy home service plus because my water heater quit working. The technician arrived and started working on the water heater. After roughly an hour he walked up to my door and told me that my Thermocouple was bad but he said my burner was damaged. He said the support bracket and tube were bent and he would have to order one. This water heater was installed new back in 2013 and has ran up until my problem on 2/22/24. When I called the company on 2/23/24 and inquired as to when my part he ordered was going to be delivered they said the order was expedited and would be delivered today 2/23/24 by **** I asked for the tracking number and the lady said they didnt give her one. A couple hours later I called again and spoke with another woman and again asked for the tracking number she said the delivery company maybe someone other than *** or ****** I again asked when I would get the part. She said it was getting delivered this afternoon and so I said by who and she said I am not sure. So I asked when is the part coming because I live in a mobile home and the water heater is the only heat source that keeps my water heater and pipes in that exterior water heater compartment from freezing. Temps are supposed to get down to 18 degrees F tonight. She said she would call the parts department and have them call me back with the information. At about 2:30pm **** the technician called and told me my part was not going to get delivered till Monday. I told him that was unacceptable I cant go another 3 days without hot water. Then he said he would come out and try and get my old burner working safely and would get here at 5:00pm. So now I am waiting for **** to get here. I spoke with multiple people at this company and they all lied to me about when my burner would get here. This company never seems to have parts in stock and they cant tell the truth. I am thinking of filing a claim in court against this company for false representation. LIARS all
              Read More

              Customer Reviews

              68 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Debbie H

              01/19/2024

              On December 27 th 2023 they came out for our annual furnace tuneup Mark the Tech’s First Remark That this was going to be an easy one! We Do Not Want Him Back His Appearance Was Dirty And He Smelled! Less Than a month later on January 18 th 2024 at 4:30 am We woke up to no heat! Minnesota in January is cold we are Seniors me with respiratory issues,We called Right away at 5:00 am the temperature was 57, they put us in a 7 am to 11 pm window,I made calls told my representatives that they are coming have until 11 pm,at 10:30 I went on my Account To see they now have updated us after we were told they were coming to a 12:01 am to a 3 pm for the 19 th. I called talked with Jacob he said someone works all night they would get to us as long as no emergency’s like gas leaks come in, he said he would give us one month free home service plus! So we tried to stay warm and get some sleep I got out of bed at 4 am to see they had called so I called hsp back talked with someone who told me they we’re on the way. I said I have a complaint I need a supervisor but no was available they would call. Brad the technician very professional clean found a wire had wiggled of 15 minutes he tied a nut on the gas meter a little smell there. We were up and running why did something so simple take so long. MARK IS NOT WELCOMED BACK BRAD YOU COME BACK!

              Local BBB

              BBB of Minnesota and North Dakota

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